Author: Mace Kids
Date: 2001-08-22

Phone: 555-555-5555 Fax: 555-555-5555 Email: xyz@microsoft.com

Primary Business Address Your Address Line 2 Your Address Line 3 Your Address Line 4

Organization

#

#

Date: 20th August 2001

Central Extended Hours
(LONDON)
Helpful Hints For Beginners

Index
Introduction 4 GENERAL
Ground Rules 8
Notes 9
Answering the telephone line 11
Annual Leave 12
Sickness 12
Swapping Shifts 12
Punctuality 12
Confidentiality 13
Sharing the Office 13
Contacting branch staff 13
Keys 13
Central On-Call Handover system 15
Abbreviations 16
Manager Contact Details 17
New Clients taken on 18 CLIENTS
Escorting clients abroad 20
How to use your Password 22 PASSWORD
Common problems 24 PROBLEMS
Emergency/system failures 25 EMERGENCY
Job description 26 GENERAL
All branches should provide 30
Nurse grades 34
How to find the branches 37 BRANCHES
Tube map 42 MAPS
Familiarise yourself with London 44
Maps of London 46
Message Sheet 48 FORMS
Documentation 49
Problems Gaining Access 50
Client Enquiry Form 51
Cancellation Sheet 53
Availability 54
Booking Sheet 55
Social Service/ Private Patient Change List 56
Social Service Problems 57
Handover Sheet 58
Handover 59
Rotas 59
New Clients 59
Procedure for training new EHS staff 60 TRAINING
Hospitals in the London Area 66 HOSPITALS
New Hospitals (notes) 93
New Nursing Homes (notes) 95
Nursing Homes in the London Area 97 NURSING HOME
Social Service Emergency numbers 112 ss
Timesheets 117 TIMESHEETS
Second art Agency lists 118 AGENCY’S
Postcodes 123 POSTCODES
MA CENTRAL 903 136 EHS BRANCH
GOLDSBOROUGH CENTRAL 910 140 EHS BRANCH
BRENT 507 145 EHS BRANCH
CAMDEN 905 152 EHS BRANCH
G & T 907 164 EHS BRANCH

Answering the Telephone
The corporate policy for answering the telephone is to answer within 4 rings:
‘Good morning/afternoon/evening, BNA, (your name)
speaking, how may I help you?’
If you are unable to answer within 4 rings, an apology must be given: ‘I’m sorry to keep you waiting’
Essential Manuals
Available at all times in the office and should be read by all staff.
Quality Standards
Personal policy and procedures

Basingstoke, Southhampton,Cornwall

Reading, Bath,
Bristol, Wales

Gatwick airport, Brighton and the South

Dover

Oxford, Birmingham,
and the North

Norfolk and the East

Cambridge, and the North

Luton, Bedford, and the North

Client enquiry Form
Any new client enquiry or client who has not used BNA for 3 months must be documented on the above form.
It is very important to find out as much information as possible, as the members will be going to an unassessed situation, unless this is just an enquiry or the request starts after the day office is opened.
Payment details are essential– Direct debit or credit card. All non-residents of the UK must pay up front (cash only)
Rates are only provided by the On Call Manager or Deputy

Problems gaining access
Whenever a member calls to inform you of a difficulty of gaining access to a client’s home, this form must be filled in.
It is very important all times and names of peole spoken to are documented. Use a message sheet if you require more room. The above form mentions some hospitals , you will need to find out the nearest hospital and call them.

Cancellation Sheet
The form must be filled in fully, documenting all information.
If a member is to be replaced, this should be actioned as quickly as possible. The documentation of the booking can be transferred to the booking sheet for that branch. State in the ‘source’ column ‘replacing (name of member)’

COMMUNICATION
TELEPHONE
TALK
WRITE
DOCUMENT
TYPE
E-MAIL
FAX
POST
There is no excuse not to COMMUNICATE with each other, members and clients

Booking Sheet
All columns must be filled in.
Name and time of requester, name and time of receiver of the members name, Full name of the member and time she accepts the shift. Grade requested and actual grade of nurse, and the branch the client belongs to and the branch the member belongs to.
If two branches are involved, the shift must be documented on two sheets, one for each branch involved.

Availability
Faxed from the branch with their comments on. On call staff as they use them should make comments such as:
-’not in’
-’message left’
-’not available’ ...etc
This sheet is faxed to the branch and acts as a form of communication, in which the branch know what their members have been doing, and in the situations where the member says ’I did not receive a call from the on call’ the branch can check the availability and if comments were left, then be able to comment back to the member.

PROCEDURE
SHOWN / EXPLAINED
PARTICIPATED / ACTIONED
NOTES
PAF P46 Employee details, NOK form, NI passport UKCC
Basic information on BNA
Office Layout
Standard BNA files - Quality standards personal policies and procedures Help
Use of Telephones
Sickness
A/Leave

On Call filing cabinet
Client details
Members list
Division of the on call into boards the area covered
Map of area
Forms
Receiving information from branches

the boards
Taking a handover from the branches
Observing the information on the boards and understanding why.
following a booking through
following a cancellation through
Member contacting the on all for work - checking on system / DNU prior to putting on the availability
canvassing

PROCEDURE
SHOWN / EXPLAINED
PARTICIPATED / ACTIONED
NOTES

photocopying
difficult telephone calls
Cross referencing
social services authorisation
client request for care and confirmation of authorisation from the account holder
knowledge on the individual clients
Heartbeat

client enquiry
Rates, Terms and Conditions (credit control)
problems
rotas, change lists, booking sheets
documentation
faxing
clearing away

PROCEDURE
SHOWN / EXPLAINED
PARTICIPATED / ACTIONED
NOTES

Procedure for training new members of On-Call Staff

Produced by Christine Mace On Call Manager
(LONDON)

AGENCY
TELEPHONE NUMBER
on call number
COMMENTS
C & I
Guy's & St T
Watford & Mount Vernon
RNOH 0208 954 2300
BRENT 0208 937 4662
Agape
01895 677626
Agency Cover
0208 808 3339
Support workers A & C
Allied Medicare
Ambition
020 8288 9071
trained nurses only - very expensive
last
Amazing Grace
0207 503 1521
Angel
0208 680 1188
0956 346641
Anzac
0207 836 6396
0374 196933
BBT
0207 233 8999
Blue Arrow
0208 788 6131
BNA Watford
01923 245932
first
BNA Harrow
0208 861 5898
first
Breslin
0208 810 0401
Breslin 1 0208 345 6789
Care
0207 828 5973
Cleshar
0207 607 5472

Clinical
0208 900 0599
Crown
0208 672 9100
Crystal
0208 696 0578
Delta
020 7703 7999
Diamond
01707 393979
Eleanor
0208 579 3233
0208 998 1117
Emergency Nurses
0208 989 7709
Faith
0208 889 0199
0956 589768
First Aid
0208 682 3366
Gentle Care
0208 909 9410
Global
0208 318 3000
0956 421643
Goldsborough
0208 868 0289
Grosvenor
0208 533 1111 0207 703 9820 0207 609 6222
01268 451448 / 543210 / 540544
anytime
anytime
anytime
Hayes
0208 561 6166
Healthcare Professional
0208 480 5028 / 5029

Hibernian changed to Parkwood 02.05.01 (see Parkwood)
0207 263 4311
0374 108029 / 0421 887580
HMS
0207 436 1448
0589 016697
Homecare Partnership
0208 731 7622
Home and General
A & D grade
Initial
0207 603 1899
Intercounty
0208 780 1530
Lancaster Gate
0207 240 7877
London Nurses
0207 580 0105
0208 458 4416
LPNS
0208 741 8600
Match
0113 245 9532
0208 483 2221
Match (NWP)
0208 524 6004
Mayfair
0207 604 4681
Specialist
anytime
anytime
anytime
Mayfield see parkwood)
0208 907 6884
07967 335605
D grade

Medic One
0208 782 1117
0961 406192 0208 782 1117
Theatres ITU
ITU
Medox
0207 437 1675
holds contracts to private hospitals
Montague
0207 486 0818
NCS
01923 210200
third
New Nesgarth
0207 793 4276
Nightingale
0207 833 3952
07050 222801
Nursing UK
0207 499 9070
0956 114730
Ovum
0207 241 6717
Parkgate
0208 673 4755
Parkwood
020 7242 6144
Penrose
0208 657 1856
Personal Operations
0208 530 1300
0468 863773
Premier
0207 937 9026
0208 524 0114
Professional
01923 229205
second
Providence
0208 569 8806
0208 755 0596
Pulse
0207 874 8945
0845 6030244 / 0800 772299
Quality Care
0207 259 6700
REED
0208 686 8017
Staffing Enterprises
01895 255 888
0860 631155
Specialist only - very expensive
Standard Nursing Agency
0208 890 9519

Strand
0207 836 6396
0208 348 4667
will not participate as a secondary agency
UK1
01923 855856
Unique Carers
0207 978 9400
Universal
0207 840 0700
07957 476419 Karen (wkday) 07971 595770 Ebenezer (wkends) 07957 646132 Henry (wkends)
A & D grade
Vera Nursing
0207 359 5454
Welbeck
0207 486 6222
last choice
West Beckton
0207 476 5943
Withus
020 8808 7600
0956 698714

AGENCY
TELEPHONE NUMBER
on call number
COMMENTS
C & I
Guy's & St T
Watford & Mount Vernon
RNOH 0208 954 2300
BRENT 0208 937 4662

AGENCY
TELEPHONE NUMBER
on call number
COMMENTS
C & I
Guy's & St T
Watford & Mount Vernon
RNOH 0208 954 2300
BRENT 0208 937 4662

Marble Arch
Camberwell
Ealing
Leyton-stone
Hamp-stead
Earls Court
Harrow
Hen-don
Kings-ton
Wimble-don
WC1
WC2
W1
WEST END
W2
PADDINGTON
W3
ACTON
W4
CHISWICK
W5
EALING COMMON. ACTON
W6
HAMMERSMITH
W7
HANWELL
W8
KENSINGTON
W9
MAIDA VALE
W10
KENSAL GREEN
W11
NOTTING HILL
W12
SHEPHERDS BUSH
W13
DRAYTON GREEN
W14
W. KEN, OLYMPIA
LONDON POSTCODES

NW1
CAMDEN TOWN, EUSTON
NW2
NEASDEN
NW3
HAMPSTEAD
NW4
BRENT CROSS
NW5
KENTISH TOWN
NW6
KILBURN
NW7
MILL HILL, EDGWARE
NW8
ST JOHNS WOOD
NW9
WEST HENDON, KINGSBURY
NW10
HARLESDEN PK ROYAL
NW11
CHILDS HILL
N1
ISLINGTON
N2
HAMPSTEAD
N3
FINCHLEY
N4
FINSBURY PARK
N5
KIGHBURY CANNONBURY
N6
HAMPSTEAD, HIGHGATE
N7
HOLLOWAY
N8
CROUCH END HORNSEY

N9
LOWER EDMONTON
N10
EAST FINCHLEY
N11
NEW SOUTHGATE
N12
TOTTERIDGE W'STONE
N13
SOUTHGATE
N14
PALMERS GREEN
N15
WOOD GREEN
N16
STOKE NEWINGTON
N17
TURNPIKE LANE
N18
TOTTENHAM
N19
N20
TOTTERIDGE W'STONE
N21
WINCHMORE HILL
N22
WOOD GREEN
E1
STEPNEY
E2
HAGGERSTONE
E3
BROMLEY BY BOW
E4
CHINGFORD
E5
CLAPTON, LEA BRIDGE
E6
NEWHAM, EAST HAM
E7
WEST H AM, FORREST GATE
E8
HACKNEY
E9
HOMERTON
E10
W'FOREST, LEYTON

E11
WANSTEAD
E12
MANOR PARK
E13
PLAISTOW
E14
POPLAR, ISLE OF DOGS
E15
STRATFORD
E16
CANNING, VIC DOCKS
E17
WALTHAM FOREST
E18
WOODFORD
EC1
CITY
EC2
CITY
SE1
SOUTHWARK
SE2
ABBEY WOOD
SE3
BLACKHEATH
SE4
DEPTFORD
SE5
CAMBERWELL
SE6
CATFORD
SE7
CHARLTON
SE8
DEPTFORD
SE9
ELTHAM
SE10
GREENWICH
SE11
LAMBETH
SE12
LEE
SE13
LEWISHAM
SE14
BROCKLEY
SE15
PECKHAM

SE16
NUNHEAD, BROCKLEY
SE17
WALWORTH E & C
SE18
WOOLWICH/PLUMSTEAD
DE19
UPPER NORWOOD
SE20
CRYSTAL PALACE
SE21
DULWICH
SE22
DULWICH
SE23
FOREST HILL
SE24
HERNE HILL
SE25
SE26
UPPER SYDENHAM
SW1
VICTORIA
SW2
STREATHAM
SW3
CHELSEA, KNIGHTSBRIDGE
SW4
CLAPHAM
SW5
CLAPHAM COMMON
SW6
FULHAM
SW7
W. BROMPTON, E COURT
SW8
BATTERSEA
SW9
STOCKWELL
SW10
SW11
CLAPHAM JUNCTION
SW12
BALHAM, WANDSWORTH
SW13
BARNES
SW14
EAST SHEEN
SW15
PUTNEY

SW16
STREATHAM
SW17
UPPER TOOTING
SW18
SOUTHFIELDS
SW19
WIMBLEDON
SW20
WIMBLEDON
SOUTH WEST
TW1
TWICKENHAM
ss
TW2
TWICKENHAM
ss
TW3
HOUNSLOW
TW4
HOUNSLOW
TW5
HOUNSLOW
TW6
HEATHROW
TW7
ISLEWORTH
TW8
BRENSTFORD
TW9
RICHMOND NORTH
ss
TW10
RICHMOND SOUTH
ss
TW11
TEDDINGTON
ss
TW12
HAMPTON
ss
TW13
FELTHAM SOUTH
TW14
FELTHAM NORTH
TW15
ASHFORD

TW16
SUNBURY ON THAMES
TW17
SHEPPERTON
TW18
STAINES SOUTH
TW19
STAINES NORTH
TW20
EGHAM
SOUTH
KT1
KINGSTON SOUTH
KT2
KINGSTON NORTH
KT3
NEW MALDEN
KT4
WORCESTER PARK
KT5
SURBITON EAST
KT6
SURBITON WEST
KT7
THAMES DITTON
KT8
EAST / WEST MOLESEY
KT9
CHESSINGTON
KT10
ESHER
KT11
COBHAM
KT12
WALTON-ON-THAMES
KT13
WEYBRIDGE
KT14
WEST BYFLEET
KT15
ADDLESTONE
KT16
CHERTSEY
KT17
EPSOM
KT18
EPSOM
KT19
EPSOM
KT20
TADWORTH
KT21
ASHTEAD
KT22 – KT24
LEATHERHEAD

SM1
SUTTON
SM2
SUTTON
SM3
SUTTON
SM4
MORDEN
SM5
CARSHALTON
SM6
WALLINGTON
SM7
BANSTEAD
CR4
MITCHAM
EAST
RM1
ROMFORD CENTRAL
RM2
ROMFORD CENTRAL EAST
RM3
ROMFORD EAST
RM4
ROMFORD NORTH
RM5
ROMFORD WEST
RM6
CHADWELL HEATH
RM7
ROMFORD WEST
RM8
DAGENHAM NORTH WEST
RM9
DAGENHAM WEST
RM10
DAGENHAM
RM11
HORNCHURCH NORTH
RM12
HORNCHURCH SOUTH

RM13
RAINHAM
RM14
UPMINSTER
RM15
SOUTH OCKENDON
RM16
GRAYS
RM17
GRAYS
RM18
GRAYS
RM19
PURFLEET
RM2O
GRAYS
NORTH
EN1
ENFIELD
EN2
ENFIELD WEST
EN3
ENFIELD EAST
EN4
COCKFOSTERS/EAST BARNET
EN5
BARNET
EN6
POTTERS BAR
EN7
GOFF’S OAK
EN8
WALTHAM CROSS/CHESHUNT
EN9
WALTHAM ABBEY
WD1
WATFORD
WD2
WATFORD
WD3
RICKMANSWORTH
WEST

HP8
CHALFONT ST GILES
SL9
GERRARDS CROSS
SL0
IVER
SL1
SLOUGH
SL2
SLOUGH
SL3
SLOUGH
UB1
SOUTHALL
UB2
SOUTHALL
UB3
HAYES
UB4
HAYES
UB5
NORTHOLT
UB6
GREENFORD
UB7
WEST DRAYTON
UB8
UXBRIDGE
UB9
UXBRIDGE
UB10
UXBRIDGE
HA0
WEMBLEY
HA1
HARROW CENTRAL
HA2
HARROW WEST
HA3
HARROW NORTH/EAST
HA4
RUISLIP

HA5
PINNER
HA6
NORTHWOOD
HA7
STANMORE
HA8
EDGWARE
HA9
WEMBLEY
NORTH EAST
IG1
ILFORD
IG2
ILFORD
IG3
ILFORD
IG4
ILFORD
IG5
ILFORD
IG6
ILFORD
IG7
CHIGWELL
IG8
WOODFORD GREEN
IG9
BUCKHURST HILL
IG10
LOUGHTON
IG11
BARKING
SOUTH EAST
DA1
DARTFORD NORTH
UKUS ONLY
DA2
DARTFORD SOUTH
UKUS ONLY
DA3
HARTLEY
UKUS ONLY
DA4
HORTON KIRBY
UKUS ONLY

DA5
BEXLEY
UKUS ONLY
DA6
BEXLEY HEATH SOUTH
UKUS ONLY
DA7
BEXLEY HEATH NORTH
UKUS ONLY
DA8
ERITH
UKUS ONLY
DA9
GREENHITHE
UKUS ONLY
DA10
SWANSCOMBE
UKUS ONLY
DA11
GRAVESEND
UKUS ONLY
DA12
GRAVESEND
UKUS ONLY
DA13
GRAVESEND
UKUS ONLY
DA14
SIDCUP SOUTH
UKUS ONLY
DA15
SIDCUP NORTH
UKUS ONLY
DA16
WELLING
UKUS ONLY
DA17
BELVEDERE
UKUS ONLY

DA18
ERITH
UKUS ONLY
BR1
BROMLEY NORTH
BR2
BROMLEY SOUTH / KESTON
BR3
BECKENHAM
BR4
WEST WICKHAM
BR5
ORPINGTON NORTH
BR6
ORPINGTON SOUTH
BR7
CHISLEHURST
BR8
SWANLEY
UKUS ONLY

Marble Arch
Camberwell
Ealing
Leyton-stone
Hamp-stead
Earls Court
Harrow
Hen-don
Kings-ton
Wimble-don
LONDON POSTCODES

Marble Arch
Camberwell
Ealing
Leyton-stone
Hamp-stead
Earls Court
Harrow
Hen-don
Kings-ton
Wimble-don
LONDON POSTCODES

Marble Arch
Camberwell
Ealing
Leyton-stone
Hamp-stead
Earls Court
Harrow
Hen-don
Kings-ton
Wimble-don
LONDON POSTCODES

Marble Arch
Camberwell
Ealing
Leyton-stone
Hamp-stead
Earls Court
Harrow
Hen-don
Kings-ton
Wimble-don
LONDON POSTCODES

Marble Arch
Camberwell
Ealing
Leyton-stone
Hamp-stead
Earls Court
Harrow
Hen-don
Kings-ton
Wimble-don
LONDON POSTCODES

Marble Arch
Camberwell
Ealing
Leyton-stone
Hamp-stead
Earls Court
Harrow
Hen-don
Kings-ton
Wimble-don
LONDON POSTCODES

NEW CLIENTS TAKEN ON BY THE ON CALL
TAKING ON A NEW CLIENT ENQUIRY
Fill in a client enquiry form (found in the top drawer of the filing cabinet labelled ‘forms’)
Please make sure you ask as many questions as possible to ascertain as much information as possible in order for you to provide the correct care needed for the client. The client will receive a visit from t he office to confirm the telephone assessment.
All clients (New and existing changing their current care package) must be given rates. These must be documented on the enquiry form or message sheet. Rates are only given out by the on call manager / Deputy. You will therefore need to contact them once you have gained all the information.
All payment must be by Direct Debit, or cash up front. For any different request for payment please contact On Call Manager. Although you need to take basic details of the direct debit, a form for signature will be sent to the client, along with the terms and conditions, a letter, rates and other relevant information.
Any conversation you have with the clients regards finance or advice should be recorded on a message sheet.
All details need to be faxed to the branch even if the client has not carried on with the request – they may come back to us over the following few weeks.
Quality standards have a section on client enquiries. (Section 8)
If the client is a foreign visitor or is requiring a single visit during the weekend payment must be made in cash and collected by the nurse who must deliver it to the branch. Documentation of this must be made and instructions given to the member must be clear.
Guidelines for clients requiring a nurse escort to countries by aeroplane
Fill in the client enquiry form a usual
Talk to the Doctor or staff nurse in the hospital/home for in depth information about the patient’s medical condition. You will need to find out-
What medication the patient is taking and how often. Is there enough to cover the journey and for the initial time on arrival in the country. Has a licence from the home office been obtained if controlled drugs are being used? Will any equipment be accompanying the patient and if so what are the conditions if on loan from the hospital?

WHAT IS THE BNA ‘EXTENDED HOURS’ SERVICE?
The BNA ‘Extended hours’ service enables BNA to provide a 24-hour service, which is essential to our clients and members.
Our clients and members view the service as an extension of the branch function. Some ‘Extended hours’ co-ordinators are responsible for one branch only, whilst others are responsible for a collection of branches or work within a centralised Extended hour’s team.
Each ‘Extended hours’ service operates during the out of office times which amounts to 123 hours of a 168 hour week(7days). As the ‘Extended hours’ co-ordinators are not usually part of the day time activity, it is important that the branches communicate all relevant information to the ‘Extended hours’ co-ordinator in order for them to provide a seamless, high quality service.
Staffing for the ‘Extended hours’ service, always reflect the level of activity within that local area.

‘EXTENDED HOURS’ SERVICE ACTIVITY
Activity during the ‘Extended hours’ service is an essential part of the Branch function and covers all client and member requirements for the immediate period and future until the branch reopens. The level of activity will vary from time to time depending on the demand for members due to the varying requirements in healthcare and also with the gaining or loss of any contracts.
FUNDING FOR THE ‘EXTENDED HOURS’ SERVICE
Each branch forming the centralised call centre funds the ‘Extended hours’ service. The Branch/Extended hours Manager submits, to the Operations/Area Manager, predictions for the year as to the TOTAL cost of the extended hours. This is divided equally between the respective branches in centralised ‘Extended hours’ services or by individual Branches in other circumstances.
The ‘Extended hours’ co-ordinators ensure the clients and members receive the best quality service irrespective of which branch they are in contact with.
BNA is totally reliant on our Clients and Members for our income, and therefore it is of paramount importance that we treat our Clients and Members, with the utmost courtesy, as we ourselves would like to be treated.

BNA is totally reliant on our Clients and Members for our income, and therefore it is of paramount importance that we treat our Clients and Members, with the utmost courtesy, as we ourselves would like to be treated.

ACTIVITY
BRANCH
EXTENDED HOURS
FILL BOOKINGS :-
NHS
PRIVATE HOSP
PRIVATE PATIENT
SOCIAL SERVICE
INDUSTRIAL
*
*
*
*
*
*
*
*
*
*
PROBLEMS :-
IMMEDIATE
ONGOING
PAY RELATED
*
*
*
*
TIMESHEETS
*
INTERVIEWS
*
APPOINTMENTS
*
*
PROCESSING OF
*
GENERAL OFFICE PAPERWORK
*
OFFICE FILING
*
EXTENDED HOURS FILING
*

The next page shows the difference of activity between branch and extended hours service
Christine Mace 1.2.97

NOTES

Leaving a computer on as indicated by the branch, do not switch monitors off
Printouts/reports
password change monthly

NHS
PRIVATE
HOSPITAL NAME
ADDRESS
TELEPHONE NUMBER & NEAREST STATION
BNA BRANCH CLIENT BELONGS
CONTRACT AGENCY
COMMENTS
X
ACTON HOSPITAL
46 GUNNESBURY LANE W3
0208 383 3150 tube Acton Town
EALING
REED
X
ASHFORD HOSPITAL
LONDON ROAD MIDDLESEX
01784 884488 BR ASHFORD Tube hatton X bus 201/203
ASHFORD
GROSVENOR
X
ATHLONE HOUSE
HAMPSTEAD LANE LONDON N6
0208 348 5231 tube Archway 210 bus
Geriatric? psycho-geriatric
X
ATKINSON MORLEY HOSPITAL
COPSE HILL WIMBLEDON SW20
0208 946 7711 tube BR Wimbledon 200 BUS
WIMBLEDON
NOT TO BE USED
own bank
X
BARKING HOSPITAL
UPNEY LANE BARKING ESSEX
0208 594 3898
LEYTONSTONE

X
BARNES HOSPITAL
SOUTH WORPLE WAY BARNES SW14 8SU
0208 878 4981
WIMBLEDON
X
BARNET HOSPITAL
WELLHOUSE LANE BARNET HERTFORDSHIRE
0208 216 4000 tube High Barnet bus 263
HENDON
X
BISHOPWOOD HOSPITAL
Rickmansworth Road, Northwood, Middx HA6 2JW
01923 835814 Northwood Station Bus H11 / 282 / 331
HARROW
In grounds of Mount Vernon Hospital
X
BOLLINGBROKE HOSPITAL
WAKEHURST ROAD LONDON SW11
0208 223 7411 BR Clapham Juntion Bus 49, 77
CAMBERWLL
NOT TO BE USED
own bank
X
BRENTFORD LODGE
SOUTH EALING RD
0208 321 3850/3845
EALING
X
BROOK HOSPITAL
SHOOTER HILL ROAD WOOLWICH SE18
0208 856 5555

X
BUPA HOSPITAL BUSHEY
HEATHBOURNE RD BUSHEY WATFORD HERTFORDSHIRE
0208 950 9090 BR Bushey
WATFORD
X
BUPA HOSPITAL HARPENDEN
AMBROSE LANE HARPENDEN HERTFORDSHIRE
01582 763191 BR Harpenden Bus -
ST ALBANS
X
BUPA HOSPITAL RODING
RODING LANE SOUTH REDBRIDGE ESSEX
0208 551 1100 tube Redbridge
LEYTONSTONE
MATCH
X
BELVEDERE CLINIC
off KNEE HILL ABBEY WOOD LONDON SE2
0208 311 4464 BR Abbey Wood
CAMBERWELL
COSMETIC CLINIC
X
BLACKHEATH HOSPITAL
40/42 LEE TERRACE LONDON SE3
0208 318 7722 BR Blackheath
CAMBERWELL

X
BMI AUDIOLOGY
42 NOTTINGHAM PLACE
MARBLE ARCH
PRINCESS GRACE HOSP
LONDON W1
X
BROMPTON HOSPITAL
FULHAM ROAD LONDON SW3
0207 352 8121 tube South Kensington
EARLS COURT
X
CAMDEN & ISLINGTON MENTAL HEALTH
4 ST PANCRAS WAY LONDON N1
0207 530 3993 - 6 tube Kings X / Mornington Crescent Bus
C & I
BNA
X
CENTRAL MIDDLESEX HOSPITAL
ACTON LANE PARK ROYAL LONDON NW10
0208 965 5733 tube North Acton BR Harlesden
HARROW
REED (Ealing) 0208 567 5673
X
CHARING CROSS HOSPITAL
FULHAM PALACE ROAD HAMMERSMITH W6
0208 383 0000 tube Hammermith / Barons Court
MARBLE ARCH
REED
X
CHARTER CLINIC CHELSEA
1-5 RADNOR WALK LONDON SW3
0207 351 1272 tube Sloane Sq
EARLS COURT

X
CHARTER NIGHTINGALE
11-19 LISSON GROVE LONDON NW1
0207 486 2859
MARBLE ARCH
GROSVENOR
X
CHADWELL HEATH HOSPITAL
0208 599 3007 Bus 173
LEYTONSTONE
X
CHARTER HOUSE HOSPITAL(Sutton hospital)
0207 258 3828 Tube Barbican
MARBLE ARCH
see Nursing Home list for detials
X
CHASE FARM HOSPITAL
THE RIDGEWAY ENFIELD
0208 366 6600 BR Gordon Hill
HENDON
X
CHARTERHOUSE CLINICAL RESEARCH
EALING
0208 741 7170
EALING
X
CHATSWORTH CLINIC
0208 440 4217/8

X
CHELMSFORD & ESSEX HOSPITAL
LONDON ROAD CHELMSFORD ESSEX
01245 269500
LEYTONSTONE
X
CHELSEA & WESTMINSTER HOSPITAL
369 FULHAM ROAD LONDON SW10
0208 746 8000 tube South Kensington bus 14
EARLS COURT
BOOKING No. TO BE GIVEN WITH EACH BOOKING. HOSP T/S NEEDED AND PINK AND YELLOW
X
CHISWICK LODGE
NETHERAVON ROAD SOUTH CHISWICK W4
0208 746 5566 / 58888
X
CHURCHILL CLINIC CITY ROAD EC1
80 LAMBETH ROAD LONDON SE1
0207 928 5633 tube / BR Waterloo
MARBLE ARCH
X
CLEMENTINE CHURCHILL
SUDBURY HILL HARROW HA1
0208 872 3872 tube Sudbury Hill
HARROW
X
COLINDALE HOSPITAL
COLINDALE AVENUE LONDON NW9
0208 200 1555 tube Colindale
HENDON

X
COPPETTS WOOD HOSPITAL
COPPETTS ROAD MUSWELL HILL LONDON N10
0208 883 9792 tube Highgate
HAMPSTEAD
X
CRISIS INTERVENTION
WILLIAM HURT HSE CITY ROAD EC1
0207 278 8671
MARBLE ARCH
X
CROMWELL HOSPITAL
CROMWELL ROAD LONDON SW5
0207 460 2000 tube Earls Court
EARLS COURT
X
DEVONSHIRE HOSPITAL
29-31 DEVONSHIRE STREET LONDON W1
0207 486 7131 tube Baker Street
MARBLE ARCH
X
DULWHICH HOSPITAL
EAST DULWICH GROVE SE24
0208 299 5059 BR East Dulwich
CAMBERWELL
PART OF KINGS NHS TRUST

X
EALING HOSPITAL
UXBRIDGE ROAD SOUTHALL
0208 967 5000 tube Ealing Broadway bus207 / 83
EALING
MEDICAL/SURGICAL 218 Bleep Site Manager Ealing/Hammersmith mental health 0208 354 8354
X
EAST SURREY HOSPITAL
THREE ARCH ROAD REDHILL SURREY
01737 768511
EPSOM
X
EASTMAN DENTAL HOSPITAL
256 GRAY’S INN ROAD LONDON WC1
0207 915 1000 tube Kings X
MARBLE ARCH
X
EDGWARE GENERAL HOSPITAL
EDGWARE MIDDX HA8 OAP
0208 952 2381 tube Burnt Oak
HENDON
X
EILEEN LECKY CLINIC
2 CLAVENDEN DRIVE PUTNEY SW15
0208 788 2236
KINGSTON
CONTACT THROUGH RTR BANK 0208 355 1917
X
FINCHLEY REHAB
EAST FINCHLEY N2
HENDON

X
FINCHLEY MEMORIAL HOSPITAL
GRANVILLE ROAD FINCHLEY N12 0JE
0208 346 2367/2375
HENDON
X
GARDEN HOSPITAL
46-50 SUNNY GARDENS ROAD HENDON NW4
0208 203 0111 tube Hendon Central BR Hendon
HENDON
X
GORDON HOSPITAL
Bloomburg street SW1
0207 746 8000
X
GREAT ORMOND STREET HOSPITAL
GREAT ORMOND STREET LONDON WC1
0207 405 9200 tube Russell Sq / Holborn
MARBLE ARCH
LPNS
X
GREENWHICH HOSPITAL
VANBRUGH HILL SE10
0208 858 8141 BR Maze Hill
CAMBERWELL

X
GROVELANDS PRIORY HOSPITAL
THE BOURNE SOUTHGATE LONDON NW4
0208 882 8191
HENDON
X
GUY’S HOSPITAL
ST THOMAS’ STREET LONDON SE1
0207 955 5000 tube / BR London Bridge
MARBLE ARCH
BNA
0207 955 2882 - BANK
X
HAM CLINIC
ASHBURNHAM ROAD HAM TW10
0208 940 9442
KINGSTON
CONTACT THROUGH RTR BANK 0208 355 1917
X
HAMMERSMITH HOSPITAL
150 DU CANE ROAD LONDON W12
0208 383 1000 tube White City / East Acton bus 7 or 12
EALING
REED
BOOKING NUMBER ESSENTIAL BLUE T/S AS WELL
X
HAREFIELD HOSPITAL
HILL END ROAD HAREFIELD MIDDLESEX
01895 823737 tube Northwood bus 347
HARROW
X
HARLEY STREET CLINIC
35 WEYMOUTH ST LONDON W1
0207 935 7700 tube Oxford Circus
MARBLE ARCH

X
HAROLD WOOD HOSPITAL
GUBBINS LANE HAROLD WOOD ESSEX
01708 345533 BR Harold Wood
LEYTONSTONE
X
HEMEL HEMPSTEAD HOSPITAL
HILLFIELD ROAD HEMEL HEMPSTEAD HERTFORDSHIRE
01442 213141
ST ALBANS
BNA
X
HIGHGATE PRIVATE CLINIC
17 VIEW ROAD HIGHGATE LONDON N6
0208 341 4182
HAMPSTEAD
X
HILLINGDON HOSPITAL
PIELD HEATH ROAD HILLINGDON MIDDLESEX
01895 238282 tube Uxbridge bus U3, U4, U5
HARROW
X
HILLSIDE HOSPITAL
22 CORFTON ROAD EALING LONDON W5
0208 998 0045
EALING

X
HOLIDAY SPORTS 2000 (ROGER SPURLING)
124 GUILDFORD STREET CHERTSEY KT16
01932 566646
KINGSTON
USUALLY WORKS AT DESIGNATED SCHOOLS HOLIDAY ACTIVITIES
X
HOLLY HOUSE HOSPITAL
HIGH ROAD BUCKHURST HILL ESSEX
0208 505 3311
LEYTONSTONE
X
HOMERTON HOSPITAL
HOMERTON ROW LONDON E9
0208 985 5555 tube Liverpool St 22b bus / BR Homerton High St
MARBLE ARCH
own bank
X
HOSPITAL OF ST JOHN AND ST ELIZABETH
60 GROVE END RD ST JOHNS WOOD LONDON NW8
0207 286 5126
MARBLE ARCH
X
KINGS COLLEGE HOSPITAL
DENMARK HILL CAMBERWELL LONDON SE5
0207 737 4000 BR Denmark Hill tube Elephant & Castle bus 184, 68, 40
CAMBERWELL
BLEEP 888 over night BANK OFFICE 0207 346 5071

X
KING EDWARD VII HOSPITAL
BEAUMONT HOUSE BEAUMONT STREET LONDON W1
0207 486 4411 tube Baker Street / Regents Park
MARBLE ARCH
own bank
X
KING GEORGE’S HOSPITAL
167 BARLEY LANE GOODMAYES ILFORD ESSEX
0208 983 8000
LEYTONSTONE
X
KINGS OAK PRIVATE HOSPITAL
CHASE FARM THE RIDGEWAY ENFIELD
0208 364 5520 BR Gordon Hill
HENDON
X
KINGSTON HOSPITAL
GALSWORTHY ROAD KINGSTON SURREY
0208 546 7711 BR Norbiton BANK EXT 2216 / 2805
KINGSTON
X
LEWISHAM HIOSPITAL
LEWISHAM HIGH STREET SE13
0208 333 3000 BR Ladywell
CAMBERWELL
X
LISTER HOSPITAL
CHELSEA BRIDGE ROAD LONDON SW1
0207 730 3417
MARBLE ARCH
own bank

X
LISTER HOSPITAL
COREYS MILL LANE STEVENAGE HERTFORDSHIRE
01438 781049
STEVENAGE
X
LONDON BRIDGE HOSPITAL
24 TOOLEY STREET LONDON SE1
0207 407 3100
MARBLE ARCH
own bank
X
LONDON CHEST HOSPITAL
BONNER ROAD LONDON E2
0208 980 4433 tube Bethnal Green
LEYTONSTONE
X
LONDON CLINIC
20 DEVONSHIRE PLACE LONDON W1
0207 935 4444
MARBLE ARCH
own bank
X
LONDON HERNIA CENTRE
9 HILLTOP ROAD LONDON NW6
0208 624 7366
HENDON
X
LONDON INDEPENDENT
1 BEAUMONT SQ STEPNEY GREEN E1
0207 790 0990
MARBLE ARCH
own bank
X
LONDON LIGHTHOUSE
111-117 LANCASTER ROAD
0207 792 1200
MARBLE ARCH
own bank

X
MADISON CLINIC
CHURCH ROAD TEDDINGTON
0208 977 3156
KINGSTON
ELDERLY ASSESSMENT CLINIC
X
MANOR HOUSE HOSPITAL
NORTH END ROAD GOLDERS GREEN NW11
0208 455 6601
HAMPSTEAD
X
MAUDSLEY HOSPITAL
0207 703 6333
CAMBERWELL
X
MIDDLESEX HOSPITAL
SOUTH MORTIMER STREET LONDON W1
0207 636 8333 tube Goodge street
MARBLE ARCH
LPNS
X
MILE END HOSPITAL
BANCROFT ROAD OFF MILE END ROAD E1
0207 377 7000 tube Mile End/ Stepney Green
LEYTONSTONE
X
MOLESEY HOSPITAL
HIGH STREET EAST MOLESEY
0208 941 4481 BUS 411 from Kingston
First call

X
MOORFIELDS EYE HOSPITAL
CITY ROAD LONDON EC1
0207 253 3411 tube Old Street/ Angel
MARBLE ARCH
own bank
X
MOUNT VERNON HOSPITAL
RICKMANSWORTH ROAD NORHTWOOD
01923 826111
HARROW
BNA
X
MULBERRY
68 BATH ROAD HOUNSELOW
0208 577 6487
EALING
X
NATIONAL THROAT NOSE AND EAR HOSPITAL
GRAY’S INN ROAD LONDON WC1
0207 837 8855
MARBLE ARCH
X
NATIONAL HOPSPITAL FOR NERVOUS DISEASES
QUEENS SQUARE LONDON WC1
0207 837 3611 Tube Russell Sq/Holborn
MARBLE ARCH
X
NEW CROSS HOSPITAL
AVANLEY ROAD LONDON SE14
0208 639 4380 tube New Cross Gate
CAMBERWELL

X
NEWHAM GENERAL HOSPITAL
GLENN ROAD PLAISTOW E13
0207 476 1400 tube Plaistow
LEYTONSTONE
REED
X
NEW VICTORIA
184 COOMBE LANE KINGSTON KT2
0208 949 9000 Nursing Manager 0208 9499091
KINGSTON
SURGINCAL
X
NEWS INTERNATIONAL
0207 782 6346
own bank
X
NORTH MIDDLESEX HOSPITAL
STERLING WAY EDMONTON LONDON N18
0208 887 2000 Tube Turnpike Lane Bus 114
HENDON
X
NORTHWICK PARK HOSPITAL
WATFORD ROAD HARROW MIDDLESEX
0208 864 3232 / 869 2030 tube Northwick Park
HARROW
X
OLD COURT HOSPITAL
19 MONTPELIER ROAD EALING W5
0208 998 2848
EALING

X
PINEHILL HOSPITAL
BENSLOW LANE HITCHIN HERTFORDSHIRE
01462 422822
STEVENAGE
X
PORTLAND HOSPITAL FOR WOMEN AND CHILDREN
209 GT PORTLAND STREET LONDON W1
0207 580 4400 tube Great Portland Street
MARBLE ARCH
X
PRINCESS ALICE HOSPICE
WEST END LANE ESHER SURREY KT10 1XX
01372 468811
KINGSTON
X
PRINCESS GRACE HOSPITAL
45/52 NOTTINGHAM PLACE LONDON W1
0207 486 1234 tube Baker Street
MARBLE ARCH
X
PUTNEY HOSPITAL
LOWER RICHMOND ROAD PUTNEY
0208 789 6633
WIMBLEDON
CLOSED moved to Queen Mary’s Roehampton known as the PUTNEY UNIT

X
QUEEN CHARLOTTES & CHELSEAHOSPITAL
GOLDHAWK ROAD LONDON W6
0208 383 1111 tube Stamford Brooke / Goldhawk Road
EARLS COURT
X
QUEEN ELIZABETH II HOSPITAL
HOWLANDS WELWYN GARDEN CITY HERTFORDSHIRE
01707 328111
ST ALBANS
MUST ALSO FILL OUT HOSPITAL TIMESHEET
X
QUEEN MARY’S HOSPITAL
SIDCUP SIDCUP
0208 789 6611
X
QUEEN MARY’S HOSPITAL
ROEHAMPTON LANE PUTNEY SE
0208 789 6611
WIMBLEDON
Closing down 1997/98
X
RODING HOSPITAL
RODING LANE SOUTH REDBRIDGE
0208 551 1100 tube Redbridge
LEYTONSTONE

X
ROSSLYN CLINIC
British Pregnancy Advisory Service 17 ROSSLYN ROAD EAST TWICKENHAM MIDDX TW1
0208 891 3173 Richmond tube then 32,290,270 From Kingston 65 bus – over Richmond bridge and third right past Nat West Bank
KINGTON
TERMINATION CLINIC
X
ROYAL BROMPTON HOSPITAL
SYDNEY STREET LONDON SW3
0207 352 8121 tube South Kensington
EARLS COURT
X
ROYAL FREE HOSPITAL
POND STREET HAMPSTEAD LONDON NW3
0207 794 0500 tube Belsize Park
HAMPSTEAD
NIGHTINGALE
X
ROYAL LONDON HOSPITAL
WHITECHAPEL ROAD LONDON E1
0207 377 7000 tube Whitechapel
MARBLE ARCH
own bank

X
ROYAL MARSDEN HOSPITAL
FULHAM ROAD LONDON SW3
0207 352 8171 tube South Kensington
EARLS COURT
X
ROYAL NATIONAL ORTHOPAEDIC HOSPITAL
BROCKLEY HILL STANMORE
0208 954 2300 tube Edgware bus to Hospital
HENDON
BNA
X
ST ALBANS CITY HOSPITAL
NORMANDY ROAD ST ALBANS HERTFORDSHIRE
01727 866122
ST ALBANS
BNA
X
ST ANTHONY’S
LONDON ROAD NORTH CHEAM SW13
0208 337 6691 bus 213 drom Kingston 93 from Putney
KINGSTON
X
ST BARTHOLOMEW’ HOSPITAL
WEST SMITHFIELD LONDON EC1
0207 601 8888 tube Barbican / St Pauls
MARBLE ARCH
YELLOW AND WHITE TIMESHEETS

X
ST BERNARD HOSPITAL
UXBRIDGE ROAD
0208 967 5744
EALING
X
ST CLEMENTS HOSPITAL
0207 377 3795
LEYTONSTONE
X
ST CHARLES HOSPITAL
EXMOOR STREET LONDON W10
0208 969 2488
MARBLE ARCH
BNA
X
ST GEORGE’S HOSPITAL
BLACKSHAW ROAD LONDON SW17
0208 672 1255
CAMBERWELL
NOT TO BE USED
own bank
X
ST GEORGE’S HOSPITAL
167 BARLEY LANE GOODMAYES ILFORD ESSEX
0208 983 8000
LEYTONSTONE
X
ST JOHNS HEALTH CLINIC
OAK LANE TWICKENHAM MIDDLESEX
0208 891 3101
KINGSTON
CONTACT THROUGH RTR (9-5) 0208 355 1917
X
ST JOHN & ELIZABETH
0208 286 5126
MARBLE ARCH
own bank
X
ST LUKE HOSPITAL FOR THE CLERGY
14 FITZROY SQ LONDON W1
0207 388 4954
MARBLE ARCH
own bank

X
ST MARY’S HOSPITAL
PRAED STREET PADDINGTON LONDON W2
0207 725 6666 tube / BR Paddington
MARBLE ARCH
REED
0208 686 8017
X
ST PANCRAS HOSPITAL
4 ST PANCRAS WAY LONDON N1
0207 530 3500 tube Kings X
C & I
BNA
X
ST STEPHENS
BARNET
0208 440 5111
X
ST THOMAS’ HOSPITAL
LAMBETH PALACE ROAD LONDON SE1
0207 928 9292 tube Waterloo Westminster
MARBLE ARCH
BNA
X
ST VINCENTS ORTHOPAEDIC
EASTCOTE PINNER
0208 866 0151
HARROW
X
SHEEN HEALTH CLINIC
SHEEN LANE SHEEN RICHMOND SW4
0208 878 7651
KINGSTON
CONTACT THROUGH RTR (9-5) 0208 355 1917

X
SHIRLEY OAKS
POPPY LANE CROYDON
208
X
SPRINGFILED HOSPITAL
GROSVENOR
X
SOUTH WESTERN HOSPITAL
LANDOR ROAD LONDON SW9
0207 346 5400 tube Clapham North
MARBLE ARCH
own bank
X
SURBITON HOSPITAL
EWELL ROAD SURBITON
0208 399 7111 bus 479 406 from Kingston
KINGSTON
First call
X
SUTTON HOSPITAL(CHARTER HOUSE)
CHARTERHOUSE SQ EC1
0207 253 9521
MARBLE ARCH
BNA
X
TOLWORTH HOSPITAL
RED LION ROAD TOLWORTH SURREY
0208 390 0102
KINGSTON

X
TEDDINGTON MEMORIAL HOSPITAL
HAMPSTON ROAD TEDDINGTON MIDDLESEX
0208 977 2212 Teddington Rail then 10 mins walk. From Kingston bus 285 281
KINGSTON
GERIATRIC
TEDDINGTON HEALTH CLINIC
QUEENS ROAD TEDDINGTON
0208 977 8131 (June) 0208 891 3101
X
TUDOR LODGE
8C VICTORIA DRIVE WIMBLEDON SW19
0208 788 1525
KINGSTON
RTR
X
UNIVERSITY COLLEGE HOSPITAL
GOWER STREET LONDON WC1
0207 387 9300
MARBLE ARCH
LPNS
X
WATFORD GENERAL HOSPITAL
BNA

X
WELLINGTON DAY SURGERY
88 HARLEY STREET LONDON W1
0207 683 4033
MARBLE ARCH
X
WELLINGTON HOSPITAL
WELLINGTON PLACE LONDON NW8
0207 586 5959 TUBE St Johns Wood
MARBLE ARCH
own bank
X
WEST HAMPSTEAD CLINIC
8 HILLTOP ROAD LONDON NW6
0207 624 7366
MARBLE ARCH
own bank
X
WEST MIDDLESEX HOSPITAL
TWICKENHAM ROAD ISLEWORTH MIDDLESEX
0208 560 2121 tube Hounslow East Bus 237
EALING
Match 0208 565 5480
X
WEST MIDD MENTAL HEALTH
TWICKENHAM ROAD ISLEWORTH MIDDLESEX
0208 560 2121
EALING
BNA
BOOKING NUMBER GIVEN TO OUTSIDE AGENCY’S WITH EACH NEW SHIFT
X
WESTMOOR CLINIC
248 ROEHAMPTON LANE ROEHAMPTON SW15
0208 789 5511
KINGSTON
RTR 0208 355 1917

X
WHIPPS CROSS HOSPITAL
WHIPPS CROSS ROAD LEYTONSTONE LONDON E11 1NR
0208 539 5522
LEYTONSTONE
REED
X
DITTON HOUSE
see Tolworth Hospital
X
ELMBRIDGE LODGE
see Tolworth Hospital
X
ROSE LODGE
see Tolworth Hospital
X
WHITTINGTON HOSPITAL
HIGHGATE HILL LONDON N19
2072723070 tube Archway
HAMPSTEAD
BNA
X
WHITTON CLINIC
POWER MILL LANE TW2 6LD
0208 894 0306
KINGSTON
part of Teddington Memorial Hospital and community trust

NHS
PRIVATE
HOSPITAL NAME
ADDRESS
TELEPHONE NUMBER & NEAREST STATION
BNA BRANCH CLIENT BELONGS
CONTRACT AGENCY
COMMENTS

NHS
PRIVATE
HOSPITAL NAME
ADDRESS
TELEPHONE NUMBER & NEAREST STATION
BNA BRANCH CLIENT BELONGS
CONTRACT AGENCY
COMMENTS

NHS
PRIVATE
HOSPITAL NAME
ADDRESS
TELEPHONE NUMBER & NEAREST STATION
BNA BRANCH CLIENT BELONGS
CONTRACT AGENCY
COMMENTS

NHS
PRIVATE
HOSPITAL NAME
ADDRESS
TELEPHONE NUMBER & NEAREST STATION
BNA BRANCH CLIENT BELONGS
CONTRACT AGENCY
COMMENTS

NHS
PRIVATE
HOSPITAL NAME
ADDRESS
TELEPHONE NUMBER & NEAREST STATION
BNA BRANCH CLIENT BELONGS
CONTRACT AGENCY
COMMENTS

NHS
PRIVATE
HOSPITAL NAME
ADDRESS
TELEPHONE NUMBER & NEAREST STATION
BNA BRANCH CLIENT BELONGS
CONTRACT AGENCY
COMMENTS

NHS
PRIVATE
HOSPITAL NAME
ADDRESS
TELEPHONE NUMBER & NEAREST STATION
BNA BRANCH CLIENT BELONGS
CONTRACT AGENCY
COMMENTS

NHS
PRIVATE
HOSPITAL NAME
ADDRESS
TELEPHONE NUMBER & NEAREST STATION
BNA BRANCH CLIENT BELONGS
CONTRACT AGENCY
COMMENTS

NHS
PRIVATE
HOSPITAL NAME
ADDRESS
TELEPHONE NUMBER & NEAREST STATION
BNA BRANCH CLIENT BELONGS
CONTRACT AGENCY
COMMENTS

NHS
PRIVATE
HOSPITAL NAME
ADDRESS
TELEPHONE NUMBER & NEAREST STATION
BNA BRANCH CLIENT BELONGS
CONTRACT AGENCY
COMMENTS

NHS
PRIVATE
HOSPITAL NAME
ADDRESS
TELEPHONE NUMBER & NEAREST STATION
BNA BRANCH CLIENT BELONGS
CONTRACT AGENCY
COMMENTS

NHS
PRIVATE
HOSPITAL NAME
ADDRESS
TELEPHONE NUMBER & NEAREST STATION
BNA BRANCH CLIENT BELONGS
CONTRACT AGENCY
COMMENTS

NHS
PRIVATE
HOSPITAL NAME
ADDRESS
TELEPHONE NUMBER & NEAREST STATION
BNA BRANCH CLIENT BELONGS
CONTRACT AGENCY
COMMENTS

NAME
ADDRESS
TELEPHONE & NEAREST STATION
BNA BRANCH CLIENT BELONGS
COMMENTS
(Westminster Health Care)
EAGLE STONE MILTON KEYNES MK6 5LS
AGE CONCERN - ENFIELD - DAYCENTRE INC. SATURDAY
THE PORTER CABIN KNIGHTS LANE LONDON N9
0208 367 8696 BR Edmonton Green
HENDON
AISLING HOUSE
26 THE LONING LONDON NW9
0208 205 6775 tube Colindale
HENDON
ALEXANDER NURSING HOME
21 RUSHEY MEAD ROAD LEWISHAM SE4 1JJ
0208 314 5600
CAMBERWELL
AMADEUS HOUSE
18 CORFTON ROAD EALING W5
0208 997 8015
EALING
AMY WOODGATE HOUSE
WARREN ROAD KINGSTON HILL KT2
0208 549 2614 85 bus to Putney Bridge
KINGSTON
ELDERLY / MENTAL HEALTH NO UNIFORM
ARKLEY LAWN NURSING HOME
BARNET ROAD ARKLEY HERTFORDSHIRE
0208 449 5454
HENDON
COMMUNITY HOSPITALS GROUP AGENCY OPERATES FROM THIS ADDRESS – BE DIPLOMATIC
ASHBOURNE HOMES
see Buchanan Court
ASHBY HOUSE
100 CHADWICK DRIVE
01908 696676
LEYTON/ STONE
RESIDENTIAL NURSING HOME 1 MONTH CONTRACTS
ASHLER HOUSE
ST MARGARETS HOSPITAL EPPING ESSEX CM16 6TN
01992 570691
HARLOW (Leytonstone)
ATHOLL HOUSE
138 COLLEGE ROAD UPPER NORWOOD SE19
0208 670 3740 NO 3 BUS
CAMBERWELL
10 BEDDED HOME FOR PHYSICALLY HANDICAPPED

AVON HOUSE NURSING HOME
ALLEN STREET KENSINGTON LONDON W8
0207 937 3307 tube High Street Kensington
EARLS COURT
BARN RISE
3 BARN RISE, WEMBLEY PARK (PART OF Milbury Community Services)
HARROW
BASING HOUSE
WATTS ROAD THAMES DITTON KT7
0208 398 2249
KINGSTON
BEACONSFIELD HOUSE NURSING HOME
40 - 42 ALEXANDRA ROAD HEMEL HEMPSTEAD
01442 242897
ST ALBANS
BEDFORD HOUSE
HENDON
BEECH HILL NURSING HOME
47 BEECH HILL HADLEY WOOD HERTFORDSHIRE
0208 449 4181
HENDON
DO NOT USE THIS NURSING HOME
BIRCHWOOD GRANGE
177 PRESTON HILL KENTON
HARROW
BML HEALTHCARE
012027 35777
HENDON
BOREHAMWOOD NURSING HOME
CARDINAL AVENUE BOREHAMWOOD HERTFORDSHIRE
0208 207 0599
HENDON
BRIAN WARD HOUSE
3 SALMON STREET LONDON NW9 (part of brent deanery homes)
HARROW

BROOK HOUSE NURSING HOME
FORTY CLOSE FORTY AVENUE WEMBLEY
0208 904 8371 WEMBLEY PARK Tube
HARROW
PART OF WESTMINSTER HEALTHCARE
BROOKDALE NURSING HOME
BYERS CLOSE POTTERS BAR, HERTFORDSHIRE EN6 2RZ
01707 858585
ST ALBANS
ELDERLY MIXED DEPENDENCY
BUCHANAN COURT NURSING HOME
SUDBURY HILL HARROW MIDDX
0208 423 3311 tube Sudbury Hill
HARROW
56 ROOMS
CAMPBELL HOUSE NURSING HOME
HARLEY CLOSE WEMBLEY MIDDX
0208 902 8622 tube Wembley Central
HARROW
CARRICK NURSING HOME
61 NORTHWICK AVENUE KENTON
HARROW
CEDARS NURSING HOME
12 RICHMOND ROAD NEW BARNET HERTFORDSHIRE
0208 364 8839
HENDON
CHALLENGE CARE GROUP OF HOMES
BARTHOLOMEW COURT 60-61 HIGH STREET WALTHAM CROSS EMB 7JU
01992 309309
HENDON
A GROUP OF HOMES IN THE LONDON AREA FOR CLIENTS WITH HEARING DIFFICULTIES
CHARLOTTE NURSING HOME
EALING
ON THE SITE OF MD2 WEST MID
CHARTER HOUSE (Sutton Hosp) see HOSPITALS
MARBLE ARCH
The shifts must be filled see special sheets relating to Charter House.

BRICKWALL HOUSE NURSING HOME
GREAT NORTH ROAD WELWYN GARDEN CITY HERTFORDSHIRE
01707 324208
ST ALBANS STEVENAGE
43 BEDS MALE AND FEMALE GENERAL CARE
BRINSWORTH HOUSE
72 STAINS ROAD TW2 5AL
020 8894 1351
KINGSTON

BROOK HOUSE NURSING HOME
FORTY CLOSE FORTY AVENUE WEMBLEY
0208 904 8371 WEMBLEY PARK Tube
HARROW
PART OF WESTMINSTER HEALTHCARE
BROOKDALE NURSING HOME
BYERS CLOSE POTTERS BAR, HERTFORDSHIRE EN6 2RZ
01707 858585
ST ALBANS
ELDERLY MIXED DEPENDENCY
BUCHANAN COURT NURSING HOME
SUDBURY HILL HARROW MIDDX
0208 423 3311 tube Sudbury Hill
HARROW
56 ROOMS
CAMPBELL HOUSE NURSING HOME
HARLEY CLOSE WEMBLEY MIDDX
0208 902 8622 tube Wembley Central
HARROW
CARRICK NURSING HOME
61 NORTHWICK AVENUE KENTON
HARROW
CEDARS NURSING HOME
12 RICHMOND ROAD NEW BARNET HERTFORDSHIRE
0208 364 8839
HENDON
CHALLENGE CARE GROUP OF HOMES
BARTHOLOMEW COURT 60-61 HIGH STREET WALTHAM CROSS EMB 7JU
01992 309309
HENDON
A GROUP OF HOMES IN THE LONDON AREA FOR CLIENTS WITH HEARING DIFFICULTIES
CHARLOTTE NURSING HOME
EALING
ON THE SITE OF MD2 WEST MID
CHARTER HOUSE (Sutton Hosp) see HOSPITALS
MARBLE ARCH
The shifts must be filled see special sheets relating to Charter House.

CHARWOOD HOUSE
CHARLWOOD STREET VAUXHALL BRIDGE ROAD SW1
0207 828 7377
MARBLE ARCH
CHASE VIEW NURSING HOME
OFF DAGENHAM ROAD RUSH GREEN ROMFORD RM7 0XY
0208 517 1436 BUS 174
LEYTONSTONE
CITY ROADS
358 CITY ROAD LONDON EC1
MARBLE ARCH
CLARE HOUSE
36 HERSHAM ROAD WALTON ON THAMES KT12
01932 224881
KINGSTON
BUPA HOME
CLAYSBURRY
MANOR ROAD WOODFORD BRIDGE ESSEX
0208 504 7171 tube Woodford Green
LEYTONSTONE
CLOVELLY HOUSE
81 TORRINGTON PARK NORTH FINCHLEY LONDON N12
0208 445 6775
HENDON
CRAVEN PARK NURSING HOME
24-32 CRAVEN ROAD LONDON NW10
0208 961 5678 HARLESDEN Tube
HARROW
SPECIALIST CARE FOR ELDERLY / POST OP / CONVALESCENT
CRISIS INTERVENTION
WILLIAM HART HOUSE CITY ROAD EC1
0207 278 8671
MARBLE ARCH
CROSBY CLOSE
CROSBY CLOSE ST ALBANS HERTFORDSHIRE
HOUSE 1 01727 834139 HOUSE 2 01727 833142 HOUSE 3 01727 833275
ST ALBANS
LEARNING DIFFICULTIES NO UNIFORM
DENVILLE HALL
62 DUCKS HILL ROAD NORTHWOOD HA6 2SV
HARROW
DUNCLIN NURSING HOME
0208 579 0429
EALING

ELMBANK NURSING HOME
38 CARLTON DRIVE PUTNEY LONDON SW15
0208 788 5798 tube East Putney
EARLS COURT
ALL WOMEN PATIENTS
ELMSTEAD
HENDON
ELMTREE
HENDON
ELMWOOD AVENUE COOMUNITY HOME
20 ELMWOOD AVENUE KENTON (part of milbury community services)
HARROW
EVERARD COURT
PARK HOUSE 69 PARK WAY RUISLIP MANOR MIDDLESEX
0208 882 9899
HENDON
FAIRFIELD NURSING CLINIC
88 RUSSELL ROAD BUCKHURST HILL ESSEX
0208 505 4641
LEYTON/ STONE
PRIVATE TERMINATION CLINIC
FELDOEN CROFT NURSING HOME
LONGCROFT LANE FELDON HEMEL HEMPSTEAD HERTFORDSHIRE
01442 255371
ST ALBANS
24 BED PRIVATE NURSING HOME
FLAMBARD ROAD COMMUNITY HOME
46 FLAMBARD ROAD KENTON (part of milburry community services)
HARROW
GALSWORTHY HOUSE
177 KINGSTON HILL KINGSTON KT2
0208 547 2640 85 bus from Putney Bridge
KINGSTON
PART OF SOUTH LONDON NURSING HOME GROUP
GOOD NEIGHBOURS HOUSE
38 MARY DATCHELER CLOSE, CAMBERWELL
0207 703 7451
CAMBERWELL
Do not wear uniform

GOLDSBOROUGH NURSING HOME
112A WESTCOMBE ROAD BLACKHEATH SE3 7RZ
0208 293 9093
CAMBERWELL
GRANGE PARK RESIDENTIAL
MR AND MRS SIDHU 10 – 11 GRANGE PARK EALING W5 3PL
0850 908608
EALING
ONLY WANT EXPERIENCED CARERS
GREEN TREES NURSING HOME
21 CRESCENT EAST HADLEY WOOD BARNET HERTFORDSHIRE
0208 449 6381
HENDON
DO NOT USE THIS NURSING HOME
GREENWOOD LODGE
11 BARRY CLOSE CHISWELL GREEN ST ALBANS
01727 872181
ST ALBANS
RESIDENTIAL HOME FOR 6 ADULTS WITH LEARNING DIFFICULTIES - NO UNIFORM
GRIFFIN PROJECT NURSING HOME
6 PENNYWERN ROAD EARLS COURT SW5 9ST
0207 272 9826
EARLS COURT
HIV / DRUG ABUSE
GRRENWAYS NURSING HOME
633 UXBRIDGE ROAD PINNER
HARROW
HADLEY HOUSE NURSING HOME
2-4 JERSEY ROAD STANMORE
HARROW
HARROW ASSESSMENT UNIT
13 - 17 ROXBOROUGH ROAD HARROW HA1 1NS
HARROW
HAZEL HOUSE (Turning Point)
67 WARWICK ROAD EARLS COURT
0207 244 7533 Tube Earls court
EARLS COURT
HUGH MIDDLETON HOUSE (Southgate)
020 8886 4099
LEYTONSTONE
JANE CAMPBELL HOUSE
WAVERLY ROAD ST ALBANS HERTFORDSIRE
01727 858130
ST ALBANS
NO UNIFORM

JOHN GROOMS ASSOCIATE FOR THE DISABLED
EDGWARE LAY EDGEWARE
0208 201 0680
HARROW
NO UNIFORM SOME DOMESTIC WORK
JOHN PAUL HOUSE
7-9 POUND LANE WILLESDEN NW10
0208 451 6843
HARROW
8 RESIDENTS LEARNING DIFFICULTIES
KENWOOD NURSING HOME
32 ALEXANDRA GROVE FINCHLEY LONDON N12
0208 445 5112
HENDON
KESTON NURSING HOME
3 GROVE PARK WANSTEAD LONDON E11 TDN
0208 989 4701 tube Wanstead bus 148
LEYTON/ STONE
KIMBERLEY NURSING HOME
51 – 53 THE AVENUE SURBITON
0208 390 1557
KINGSTON
KINGSBRIDGE ROAD 20A,20B, 20C
LADBROOK GROVE
20A 0208 746 5851 20B 0208 746 5849 20C
EALING
REED HOLD THE CONTRACT. CLIENTS COME DIRECT TO BNA
KINGSDALE NURSING HOME
93 KNOLLYS ROAD STREATHAM SW16
0208 677 6902
CAMBERWELL
KINGSTON CARE CENTRE
(OPP KINGSTON GENERAL HOSP) COOMBE ROAD KINGSTON KT2
0208 547 0498
KINGSTON
LANCAM NURSING HOME
55/57 NETHERLANDS ROAD NEW BARNET HERTFORDSHIRE
0208 440 7904 0 TOTTERIDGE/ WHETSTONE BUS 326 FROM HENDON
HENDON
SPEAK TO STAFF NURSE OR SISTER IN CHARGE MUST BRING YOUR OWN FOOD

LANGTON
HENDON
LINDEN HALL
0208 941 2373
KINGSTON
LONDON LIGHTHOUSE Private Hospital
111-117 LANCASTER ROAD LONDON W2
0207 792 1200
MARBLE ARCH
LYNDE HOUSE
28 CAMBRIDGE PARK TWICKENHAM MIDDLESEX TW1
0208 892 4772
KINGSTON
PART OF WESTMINSTER HEALTH GROUP
LYNTON HALL
2 LYNTON ROAD NEW MALDEN KT3
0208 949 1765
KINGSTON
MAGNOLIA COURT
181 GRANDVILLE ROAD GOLDERS GREEN LONDON NW2
0208 731 9881
HAMPSTEAD
UNIFORM
MAGNOLIA COURT RESIDENTIAL HOME
5 MAGNOLIA COURT AURIOL DRIVE HILLINGDON (part of warden Housing)
HARROW
MARIA DE MONK CAMELA NURSING HOME
47 THE AVENUE SURBITON SURREY
0208 399 6008
KINGSTON
MEADOW HOUSE
MEADOW HOUSE UXBRIDGE (grounds of Ealing hosp)
0208 574 2444
EALING
MEERA HOUSE NURSING HOME
146 STAG LANE KINGSBURY NW9
0208 204 9140 KINGSBURY tube
HARROW
MENCAP
15 SANDFIELD ROAD ST ALBANS HERTFORDSHIRE
01727 835253
ST ALBANS
MICHAEL SOBLE HOUSE
Rickmansworth Road Northwood Middx
01923 824531
Harrow

MILBURY CARE SERVICES
132 HINDES ROAD HARROW (part of Milbury community services)
HARROW
MULBERRRY
68 BATH ROAD HOUNSLOW
0208 577 6487
EALING
NEWS INTERNATIONAL Indstry client
VIRGINIA STREET (Tower Bridge)
0207 782 6346
MARBLE ARCH
INDUSTRY RATES
NEWSTEAD NURSING HOME
DENEWOOD ROAD HIGHGATE LONDON N6
0208 348 4611
HAMPSTEAD
UNIFORM LEAVE COPY OF T/S WITH MANAGER
OAK COTTAGE
2 BELLFIELD AVENUE HARROW WEALD (sister home Oakleigh House Oakleigh Rd Hatch End)
OAKS NURSING HOME
SIDCUP ROAD NEW ELTHAM
0208 857 9980
CAMBERWELL
OGILVY COURT NURSING HOME
13-23 THE DRIVE WEMBLEY PARK HA9
0208 908 5311 WEMBLEY PARK tube
HARROW
59 BEDDED HOME
OUTWARD HOUSING
38 PRIMROSE ROAD LEYTON E10
0208 558 6647
LEYTONSTONE
5 ELDERLY WOMEN WITH LEARNING DIFFICULTIES HOIST TO BE USED
OUTWARD HOUSING
12 CHURCH LANE WALTHAMSTOW LONDON E17
0208 520 0138
LEYTONSTONE
LEARNING DIFFICULTIES. Always go via Reed at Stratford

OUTWARD HOUSING
179 WOOD STREET E17
LEYTONSTONE
Miss Michelle Griffiths (21years) 35 Upper Walthamstow Road E17 0208 503 7847 (learning difficulties)
OUTWORD HOUSING
2 DRAYTON ROAD LEYTONSTONE
1081 556 2550
LEYTONSTONE
CARE HOME MANAGER – LIZ BERRYMAN
PINES NURSING HOME
104 WEST HILL, PUTNEY, SW15
0208 870 9069
WIMBLEDON
PRINCESS ALEXANDRA NURSING HOME
COMMON ROAD STANMORE HA7 3JE
HARROW
RANDYARD NURSING HOME
DOWE HOUSE THE GLEBE BLACKHEATH SE3
0208 318 9215
CAMBERWELL
RAVENSCROFT NURSING HOME
3 - 6 RAVENSCROFT PARK BARNET HERTFORDSHIRE
0208 449 8500 O EDGWARE BUS 263 - STOP BEFORE BGH
HENDON
ROWAN WEALD NURSING HOME
WEALD LANE WEALDSTONE HA3 5EG
0208 424 2277
HARROW
NOT TO SEND AT PRESENT - CREDIT CHECK IN PROGRESS
ROYAL STAR & GARTER
RICHMOND HILL RICHMOND
0208 940 3314
Elderly care – outside Richmond gates
RUISLIP NURSING HOME
173 WEST END ROAD RUISLIP
HARROW
SAGE NURSING HOME
208 GOLDERS GREEN ROAD LONDON NW11
0208 201 8111
HENDON

SEDRA NURSING HOME
66 GARDEN ROAD EALING W5 2AR
0208 998 2543
EALING
SILK COURT
16 IVYMEAD SQ(off Florida Street) LONDON E2
0207 729 6490
MARBLE ARCH
LEARNING DIFFICULTIES
SILVERLANDS NURSING HOME
36-38 WELLINGTON ROAD HATCH END MIDDX
0208 428 7552 HATCH END tube
HARROW
40 BEDDED RESIDENTIAL HOME
SOUTHGATE BEAUMONT NURSING HOME
15 CANNNON HILL SOUTHGATE N14 7DJ
0208 882 9222
HENDON
SPANSWICK SMITH NURSING HOME
53 – 59 MOSS LANE PINNER MIDDX
0208 866 0921 PINNER tube
HARROW
ST ARBINS NURSING HOME
57 CASTLETON AVENUE WEMBLEY
ST JAME’S RESIDENTIAL HOME
4 PRINCESS AVENUE MUSWELL HILL LONDON N10
0208 444 7831
HENDON
DO NOT USE THIS NURSING HOME
ST MARY’S NURSING HOME
3 TOOTING BEC GARDENS STREATHAM
0208 677 9677
CAMBERWELL
ST THERESA’S
12 LANSDOWN ROAD WIMBLEDON
0208 879 7366
ST WILFREDS RESIDENTIAL HOME
29 TITE STREET LONDON SW3
0207 351 5339 Tube Sloane Sq
EARLS COURT

STAMFORD HOUSE
206 GOLDHAWK ROAD SHEPHERDS BUSH LONDON W12
0208 743 9461 tube Shepherds Bush
EARLS COURT
HOME FOR YOUNG OFFIDERS
SUMMERDALE COURT (Grosvenor House Group PLC)
73 BUTCHERS ROAD CANNING TOWN LONDON E16
0207 540 2200
LEYTONSTONE
NURSING HOMES EMI UNIT CARE OF THE ELDERLY RMN'S AND RGN'S
SUNRIDGE COURT
76 THE RIDGEWAY GOLDERS GREEN LONDON NW11
0208 458 3389
HENDON
TAMARISK TRUST
79 CAMDEN ROAD LONDON NW1
0208 441 2988
HENDON
LEARNING DIFFICULTIES
THE TREES
2 BROADLANDS ROAD HIGHGATE LONDON N6
0208 340 5278
HAMPSTEAD
UNIFORM LEAVE COPY OF T/S WITH MANAGER
TOWER BRIDGE NURSING CARE CENTRE
1 TOWER BRIDGE ROAD SOUTHWARK SE14
0207 394 6840
CAMBERWELL
TRINITY HOSPICE
NORTHSIDE 30 CLAPHAM COMMON SW4
0207 622 9481
CAMBERWELL
TURNING POINT SEE HAZEL HOUSE
EARLS COURT
UMBERELLA
154 CAMDEN ROAD LONDON NW1 9HJ
0207 284 4663
MARBLE ARCH
UNITED RESPONSE
1 SELWYN ROAD E3
0208 983 0036
LEYTONSTONE
VICARAGE FARM
208
EALING
VICARAGE GATE NURSING HOME
VICARAGE GATE ROAD KENSINGTON W8
0207 229 2305 Tube Kensington High St/Notting Hill
EARLS COURT

VICTORIA PARK PROJECT
130 SEWARDSTONE ROAD BETHNAL GREEN E2
0208 980 3421
LEYTONSTONE
6 BEDDED LEARNING DIFFICULTIES HOME
WALTON HOSPITAL
RODNEY ROAD WALTON–ON-THAMES KT12
01932 220060
KINGSTON
WESTMINSTER HOUSE NURSING HOME
WILSMERE DRIVE HARROW WEALD HA3
0208 420 7337 HARROW AND WEALDSTONE Tube
HARROW
PART FO WESTMINSTER HEALTHCARE
WESTWOOD HOUSE
9 WESTWOOD HILL SYDENHAM
0208 776 7065
CAMBERWELL
SPECIAL PAY RATES
WHITELEY VILLAGE
BURWOOD ROAD HERSHAM KT12
01932 847954
KINGSTON
WINGHAM COURT
OAKEN LANE CLAYGATE KT10
01372 464612 7 MINS WALK FROM RAIL STATION
KINGSTON

NAME
ADDRESS
TELEPHONE & NEAREST STATION
BNA BRANCH CLIENT BELONGS
COMMENTS

NAME
ADDRESS
TELEPHONE & NEAREST STATION
BNA BRANCH CLIENT BELONGS
COMMENTS

NAME
ADDRESS
TELEPHONE & NEAREST STATION
BNA BRANCH CLIENT BELONGS
COMMENTS

NAME
ADDRESS
TELEPHONE & NEAREST STATION
BNA BRANCH CLIENT BELONGS
COMMENTS

NAME
ADDRESS
TELEPHONE & NEAREST STATION
BNA BRANCH CLIENT BELONGS
COMMENTS

NAME
ADDRESS
TELEPHONE & NEAREST STATION
BNA BRANCH CLIENT BELONGS
COMMENTS

NAME
ADDRESS
TELEPHONE & NEAREST STATION
BNA BRANCH CLIENT BELONGS
COMMENTS

NOTES

Central On-Call Handover system………………….….24
Abbreviations………………………………………….…..25
Procedure for training new members of On-Call staff...26
Hospitals in the London Area…………………………….32
Nursing Homes in the London Area
Social Service Emergency numbers
Secondart Agency lists
Podtcodes
How to use your Password
New Clients taken on
Escorting clients abroad
How to find the BRanches

New Hospitals

New Nursing Homes

New Nursing Homes

New Hospitals

Annual Leave
Must be requested on the annual leave forms otherwise annualleave forms otherwise annual leave will not be paid.
Requests faxed to 01628 485866
Sickness
If you are unable to work through sickness, you must inform:
1. Your manager (01628 478284)
Swapping Shifts
Please discuss with the manager and follow it up with a fax detailing the swap. Failure to do so will to do so will result in non
payment.
Punctuality
If you are unable to reach the office on time, please inform your manager of the problem and expected time of arrival.

Confidentiality
This job provides access to a considerable amount of personal information.
Therefore, any misuse of this information can bring prosecution under the DATA PROTECTION ACT.
Sharing the office
The On Call shares the office with the Marble Arch branch. It is very important that there is mutual respect for each other.
The office should be left clean and tidy.
No food should be eaten, unless it belongs to you.
Belongings to others are not used.
Computers are used as laid out by the company policies.
Use of the telephones is for business only. Any private calls should be by agreement from the manager
Contacting Branch Staff
Branch staff should not be contacted by anyone except the On Call manager or Deputy On Call Managers during the On Call time.
Keys
Anyone holding a key to a branch must sign for them. Any disturbance in the branch, whilst it is closed, will result in an investigation amongst the key holders at that time.

IMPORTANT
ALWAYS REMEMBER THAT AT ALL TIMES, YOU SHOULD BE
POLITE, CARING AND HELPFUL TO ALL
MEMBERS AND
CLIENTS
WITHOUT THEM THERE IS NO BUSINESS AND THERE IS NO JOB!

CBC
Cancelled by client
CBM
Cancelled by member
DNA
Did not arrive
DNU
Do not use
IOD
Informed of difficulties
RIP
Rest in peace
TBA
To be arranged
TWI
Twilight
UTF
Unable to fill
CBH
Cancelled by Hospital

Abbreviations

for

01628 478284

he only telephone number you will need to contact Christine Mace (Manager) Marius Feeney (Deputy), Jacky Carty (Deputy) is
If there is no answer please leave a message and we will return the call as soon as is possible.
(Christine Mace is off every Wednesday. Marius/Jacky will access the voice mail and return calls at lunch and late afternoon. )

Tel 01628 478284 Fax 01628 485866

NEW CLIENTS TAKEN ON BY THE ON CALL
TAKING ON A NEW CLIENT ENQUIRY
Fill in a client enquiry form (found in the top drawer of the filing cabinet labelled ‘forms’)
Please make sure you ask as many questions as possible to ascertain as much information as possible in order for you to provide the correct care needed for the client. The client will receive a visit from t he office to confirm the telephone assessment.
All clients (New and existing changing their current care package) must be given rates. These must be documented on the enquiry form or message sheet. Rates are only given out by the on call manager / Deputy. You will therefore need to contact them once you have gained all the information.
All payment must be by Direct Debit, or cash up front. For any different request for payment please contact On Call Manager. Although you need to take basic details of the direct debit, a form for signature will be sent to the client, along with the terms and conditions, a letter, rates and other relevant information.
Any conversation you have with the clients regards finance or advice should be recorded on a message sheet.
All details need to be faxed to the branch even if the client has not carried on with the request – they may come back to us over the following few weeks.
Quality standards have a section on client enquiries. (Section 8)
If the client is a foreign visitor or is requiring a single visit during the weekend payment must be made in cash and collected by the nurse who must deliver it to the branch. Documentation of this must be made and instructions given to the member must be clear.
Guidelines for clients requiring a nurse escort to countries by aeroplane
Fill in the client enquiry form a usual
Talk to the Doctor or staff nurse in the hospital/home for in depth information about the patient’s medical condition. You will need to find out-
What medication the patient is taking and how often. Is there enough to cover the journey and for the initial time on arrival in the country. Has a licence from the home office been obtained if controlled drugs are being used? Will any equipment be accompanying the patient and if so what are the conditions if on loan from the hospital?

Guidelines for clients requiring a nurse escort to countries by aeroplane
Fill in the client enquiry form a usual
Talk to the Doctor or staff nurse in the hospital/home for in depth information about the patient’s medical condition. You will need to find out-
What medication the patient is taking and how often. Is there enough to cover the journey and for the initial time on arrival in the country. Has a licence from the home office been obtained if controlled drugs are being used? Will any equipment be accompanying the patient and if so what are the conditions if on loan from the hospital
All medical history relevant and non-relevant to the condition at present. How sick is the patient. What treatment has the patient been receiving?
From the patient/caller find out what the exact requirements of the nurse are, and how long she will be in their employment.
If the nurse is accompanying the patient to certain areas of the world she may require a visa. The client must ensure this is acquired.
The client must be made aware that the nurse must be provided with acceptable accommodation by western standards if she is to stay overnight in the country of destination. Her meals must also be provided for.
The client is responsible for providing a return tickets for the nurse and travel insurance.
The rate of pay is based on the residential rate (12 x hourly rate) – please use your discretion based on the requirements. If in doubt please contact a manager for advice.
You must be happy that all the above requests have been met. A member of staff will meet with the client to confirm all documents are acceptable and to receive the payment up front.
The nurse will accompany the patient from the hospital to the airport. The patient will be transferred to the loading bay where they will be assessed by the airline to confirm they are happy to transport the patient in their present condition.
Should the patient become very ill or pass away the nurses must quietly inform the air stewardess who will inform the pilot. If it is felt they should land as soon as possible, the nurses should be aware that she might contact the British Consul of that country for help/advice and possible repatriation.
Always inform the nurse if she has any serious problem or is in any difficulty to contact the office number and if necessary reverse the charges.

HOW TO USE YOUR PASSWORD
When you switch on the computer a panel will come up
the first line will already have something typed in
underneath that type USERPW
press OK / connect
Click on the heartbeat icon
the next screen has a panel with three section.
First section type: U(branch number)ONCALL(your user number)
U(branch number)(your initial)(1st five letters of surname)
Second section type: your password
Third section type: the database.
Click on connect

Branch Name
Branch number
Database
Marble Arch
1
marble_arch
Camberwell
2
camberwell
Ealing
3
ealing
Leytoonstone
5
leytonstone
Hampstead
27
hampstead
Harrow
37
harrow
Hendon
39
hendon
Kingston
59
kingston
Wimbledon
96
wimbledon

Branch Name
Branch number
Database
Guy's and St Thomas's
198
guys
Guys agency
212
guys_agency
Goldsborough Ealing
241
gold_ealing
Goldsborough Islington
249
Gold_islington
Goldsborough Barnet
225
Gold-barnet
Goldsborough Pinner
269
Gold_Harrow
Goldsborough Shepherds Bush
232
Gold_Shepherds_Bush
Camden and Islington
129
camden
Primrose Newham
290
Prim_newham
Surrey Quays
229
Gold_surrey_quays
Bromley
260
Gold_bromley

WHAT TO DO IN AN EMERGENCY
FIRE
Be aware of the procedures in the event of a fire in the office. Know where the fire exits are.
Make sure everyone leaves the building promptly. Once out ensure that you have all present at the meeting point.
If anyone is missing notify the ‘leader’
NOTIFY MANAGER ON CALL who will divert the telephone lines and relocate you if necessary to another office. If at all possible please take from the office the boards (with availability and booking sheets.
UNWATNED VISITORS
The doors during out of hours should be kept lacked for your safety. However should you find unmated persons in the office ask them to leave otherwise you will need to call the police. If they do not willing leave call the police.
NOTIFY MANAGER ON CALL
AREA EVACUATED
As with the fire procedures, leave the office immediately. Follow instructions as directed by the emergency services
NOTIFY MANAGER ON CALL who will divert the telephone lines and relocate you if necessary to another office. If at all possible please take from the office the boards (with availability and booking sheets.
TELEPHONE SYSTEM / SYSTEMS FAILURE NOT WORKING
NOTIFY MANAGER ON CALL

BNA/GOLDSBOROUGH
JOB DESCRIPTION
JOB TITLE: EXTENDED HOURS CO-ORDINATOR
JOB PURPOSE
To support the activities of the Branches by continuing the central business out of office hours in accordance with Company policy
KEY TASKS
1. CLIENT/MEMBER ADMINISTRATION
2. DEALING WITH QUERIES
3. BUSINESS DEVELOPMENT
OUTLINE OF MAIN DUTIES AND RESPONSIBILITIES
1. CLIENT/MEMBER ADMINISTRATION
1.1 Receives requests from Clients for BNA services and makes assessments of the Clients' needs
1.2 Considers and identifies a Nurse/Carer (Member) with the appropriate skills/knowledge/personality/attitude to match the needs of the Client.
1.3 Discuss the assignment with both the Client and the Member and ensures that care arrangements are agreed and understood by both parties
1.4 Keeps accurate records of Clients and Members assignments etc and ensures are passed onto appropriate Branch
1 DEALING WITH QUERIES
1.1 Handles all routine queries coming from Clients and Members
1.2 Liases with the branches to ensure that necessary follow up action takes place in order that all queries are handled satisfactorily and efficiently.
1.3 Where the query or problem is difficult to resolve or where there is a question of policy or where their query needs a higher level of involvement ensures that the Extended Hours Manager or Deputy Manager is aware of the situation.
2 BUSINESS DEVELOPMENT
2.1 Targets potential clients and in conjunction with the Extended Hours Manager and Branch Manager as appropriate, makes them aware of BNA's services.
2.2 Maintains BNA's general profile within the area in accordance with the Branches
3 ANY OTHER TASK TO BENEFIT THE BUSINESS
3.1 Inputting of data/advanced bookings
3.2 Canvassing all areas of the health profession for temporary positions for the members.
3.3 Contacting existing members to update the weekly availability
3.4 Contacting lapsed members to re new the membership of BNA
3.5 Supporting colleagues and’ budding’ of new members of the team
3.6 Any other project in promoting BNA in which BNA employees participate.
Please sign below to confirm you have received and read this job description
Sign…………………………Print Name…………………………Date…………

Social Service Problems
Cannot gain access-
Think of the client as your ‘granny’, and what you would do at the house/flat to try and gain access:-Looking through the letterbox, listening, calling through the letterbox, looking through any windows, asking neighbours if they have seen anything. From the office, you can call a relative, NOK, or key holder. If under social services, the social worker can be called. If you draw a blank, contact your manager and the decision maybe to get police to gain access.
AT ALL TIMES, DOCUMENT EVERY STEP WITH TIMES.
Where is the carer? / Who is coming to me?
Check the rota and change list.
The client is unwell.
Check the clients details, and consider contacting the GP or relative. If serious, ask the carer to dial 999.
Where is the client? I cannot find them.
Check the address with the member, check the map, and if still further problems, contact the client for directions.
There is no medication in the doset box.
Check what is needed and what is in the house. Contact the relative or district nurse who are the only people able to fill the doset box.
The client does not want me/ I am unhappy, please replace me.
Discuss the situation with TACT, sympathise and try negotiating to calm the situation. Keep calling back to reassure the respective persons that you are trying to find a replacement. Keep contacting the person every so often until you are able to replace the member or the situation settles

Social Service/Private Patient Change List
The branch faxes the private patient and social service rotas at the end of the week. If there are any changes to the rota, it will appear on the change list, which is sent daily including weekends.
(The rota is prepared in advance to the weekend.)
It is always important when there is a query that the change list is observed as well as the rota.

Handover
Listen
Document
Action
All information is faxed over from the branches by 1700 hours
Handover sheet
Availability
Branch booking sheets
Social Service/ Private patient change list
At 1700 hours the office will give a verbal handover giving updates to the handover sheets. All verbal messages should be documented on the handover sheet faxed from the branch.
Once you are satisfied you have received everything, the branch may divert the telephone lines.
Handovers should be as brief and ‘to the point’ as possible, as there are 10 handovers to take place.
Rotas
These are sent once a week. Any updates will be sent on a change list. Rotas are kept in a central location.
New Clients
These are initially faxed to Chris Mace, and are then filed in the file belonging to the respective branch.

Handover Sheet
This is filled in by the branch and faxed to the on call detailing any messages or highlighting anything outstanding.
At Verbal handover. The on call member dealing with the branch should add any updates or messages to the handover sheet.
Any messages should be acknowledged and comments written detailing success or otherwise.
All outstanding bookings must be transferred to on call booking sheets.
This sheet is faxed to the home on call and back to the branch. It is a key piece of communication.

Familiarise yourself with London
The Numbers represent the number of the postcode, For example, this is E4

Marble Arch Harley Street Clinic
Camberwell Kingston Hospital
Earls Court Kings College Hospital
Hampstead Whittington Hospital
Hendon RNOH
Harrow Watford Hospital
Leytonstone Mount Vernon Hospital
Ealing Ealing Hospital
Kingston Chase Farm Hospital
Wimbledon Northwick Park Hospital
Watford Wellington Hospital
St. Albans Princess Grace Hospital
Camden West Middlesex Hospital
Guys and St Thomas’s
Goldsborough Ealing Goldsborough Pinner
Goldsborough Barnet
Write down the area code nest to the name in which the above are situated.
Write down how you would travel from
1. Leytonstone to Ealing by tube
2. Marble Arch branch to West Middlesex Hospital by tube and bus
3. Hendon branch to Kings College Hospital

Documentation

Message sheet
This sheet is used to document anything that happens during the on call time so that the branch or night on call is aware of any small or large problems or situations that have arisen.
Member enquires can also be documented for the branch to call the member back.

The London Underground

BRENT CARE AT HOME
JOB DESCRIPTION
JOB TITLE EXTENDED HOURS STANDBY CO-ORDINATOR
JOB PURPOSE
To support the activities of the office by continuing the business out of office hours in accordance with Company policy
KEY TASKS
1. CLIENT / CUSTOMER / CARER ADMINISTRATION
2. DEALING WITH QUERIES
3. BUSINESS DEVELOPMENT
OUTLINE OF MAIN DUTIES AND RESPONSIBILITIES
1. CLIENT/ / CUSTOMER / CARER ADMINISTRATION
1.1 Receives requests from Clients for Brent Care at Home services and makes assessments of the Customers needs
1.2 Considers and identifies a Carer with the appropriate skills/knowledge/personality/attitude to match the needs of the Customer.
1.3 Discuss the assignment with the Customer and the Member and ensures that care arrangements are agreed and understood by both parties
1.4 Keeps accurate records of Customers and Members assignments etc and ensures are passed onto the office.
2. DEALING WITH QUERIES
3.1 Handles all routine queries coming from Clients / Customers and Members
3.2 Liases with the office to ensure that necessary follow up action takes place in order that all queries are handled satisfactorily and efficiently.
3.3 Where the query or problem is difficult to resolve or where there is a question of policy or where their query needs a higher level of involvement ensures that the Extended Hours Manager or Deputy Manager is aware of the situation.
4 BUSINESS DEVELOPMENT
4.2 Maintains Brent Care at Home’s general profile within the area in accordance with the office.
5 ANY OTHER TASK TO BENEFIT THE BUSINESS
5.2 Any other project in promoting Brent Care at Home in which Brent Care at home employees participate.
Please sign below to confirm you have received and read this job description
Sign………………………………………Print Name…………………………………..………Date…………………

All Branches should provide the following to the Extended Hours –Manager, Office and home based staff as stated below
TO EXTENDED HOURS MANAGER
Christine Mace, 32 Pound Lane, Marlow, Bucks SL7 2AY. Tel 01628 478284, Fax 01628 485866 E-mail Christine.mace@btinternet.com
Basic information required to be sent as it occurs - Faxed or posted
Telephone numbers of branch staff for emergency use only. – (to Extended hours Manager only)
All Social service and Private patient details
Name
Address
Telephone No
Access information
Key holders and their telephone numbers
Next of Kin, name address and contact number
Medication
Times of bookings/visits
GP, name, address and telephone number
District Nurse telephone number
Care plan
Emergency numbers of organisations ie social sesrvices.
Emergency list of carers/nurses willing to go out at sort notice
Any special agreements or facilities the branch has – e.g. use of taxi’s for carers, keys for gaining access, support agencies if needed.
Members that cannot work in certain areas or are under investigation
TO THE EXTNEDED HOURS STAFF
MONTHLY
Basic list of all Members sent monthly to Extended Hours office and all Extended Hours standby staff (Home based) -A reminder is sent.
TO THE EXTENDED HOURS MANAGER / OFFICE / HOME BASED STAFF
WEEKLY
Rotas for social service and Private patients with the following details: -
· Branch name
· Date of commencement
· Patients name
· Telephone number and preferably address,
· Shift times
· Carer attending
· New clients
TO THE EXTNEDED HOURS OFFICE
DAILY Faxed to Extended hours office
Handover sheet As attached. All messages should be put on this sheet and confirmation of receipt should be given
ALL bookings for the period of time the Extended hours is covering including the following 12 hours. These can be printed from Heartbeat or handwritten booking sheets.
All new members joining including telephone number and are available to start work.
Social service / Private patient change list of visits and updates to the rota.
Members availability including worth a try members. Please add comments such as experience gained in specialist areas and preferred areas of work etc

GRADE
KNOW AS
COURSES
EXPECTATIONS
CARE WORKER
Care Worker
Carers course, Mannual handling and lifting
Does not work in a hospital
A
HCA (Health care assistant)/ Auxilliary / Careworker
Carers course, Mannual handling and lifting
Can work in a hospital provided they have 2 years experience
B
HCA (Health care assistant)/ Auxilliary / Careworker
NVQ Level 2 or 3rd year student nurse
Can work in a hospital
C
State Enrolled Nurse
There is no longer a course for this grade
There are only a few nurses of this grade as most of done a further course to become a D grade
D
RN (Adult), (past names RN, RGN, SRN)
3 year course to qualify To proove their registration they have a UKCC number with an expiry date as it has to be renewed every 3 years
Works with Adult patients
E
RN Registered Nurse (past names RGN, SRN)
3 year course to qualify To proove their registration they have a UKCC number with an expiry date as it has to be renewed every 3 years
May have done other courses such as ITU (Intensive care) CCU (Coronary care) SCBU (Special care baby unit) and as listed below Can take reponsibility for running a ward

F
RN Registered Nurse (past names RGN, SRN)
3 year course to qualify To proove their registration they have a UKCC number with an expiry date as it has to be renewed every 3 years
May need a degree to apply for this grade. More senior grade to E This grade and above is rarely asked for
G
RN Registered Nurse (past names RGN, SRN)
3 year course to qualify To proove their registration they have a UKCC number with an expiry date as it has to be renewed every 3 years
Will requrie a degree for this grade. More senior grade to F
H
RN Registered Nurse (past names RGN, SRN)
3 year course to qualify To proove their registration they have a UKCC number with an expiry date as it has to be renewed every 3 years
Will requrie a degree for this grade. More senior grade to G
I
RN Registered Nurse (past names RGN, SRN)
3 year course to qualify To proove their registration they have a UKCC number with an expiry date as it has to be renewed every 3 years
Will requrie a degree for this grade. More senior grade to H
RN (Child)
Past names RSCN (Registered Sick Childrens Nurse)
3 year course to qualify or post RN qualification course. To proove their registration they have a UKCC number with an expiry date as it has to be renewed every 3 years
Works on Paediatric (Childrens) wards

RM
Regeistered Midwife
Has to be assessed yearly to remain a practicing midwife To proove their registration they have a UKCC number with an expiry date as it has to be renewed every 3 years
If a practicing midwife they can work on Labour ward, otherwise fpr non practicing midwives they can only work on the post and pre natal wards
RN (Mental Health)
Past names RMN (Registered Mental Nurse)
3 year course to qualify To proove their registration they have a UKCC number with an expiry date as it has to be renewed every 3 years
Works in the mental health sector - Hospitals or community
RN (Learning Difficulties)
Past names RNH
3 year course to qualify To proove their registration they have a UKCC number with an expiry date as it has to be renewed every 3 years
Works in the Learning Difficulties sector
DN
District Nurse
Will have done a district nursing course as well as the basic 3 year course To proove their registration they have a UKCC number with an expiry date as it has to be renewed every 3 years
works in the community
Practice Nurse
Will have done a practice nursing course as well as the basic 3 year course To proove their registration they have a UKCC number with an expiry date as it has to be renewed every 3 years
Works in a GP unit
HV
Health Visitor
Will have done a Health Visitor course as well as the basic 3 year course To proove their registration they have a UKCC number with an expiry date as it has to be renewed every 3 years
Works in the community and is linked to a GP practice

All Care Workers A and B grades will have to now do a NVQ course to level 3

Page #

BRANCH NAME
TUBE / BUS
DIRECTIONS
BARNET GHC
17 Park Road
Chipping Barnet
London
EN5 5RY
T: 020 8449 6281
F: 020 8440 0087
Tube High Barnet
Walk up the hill from the tube station. Keep walking until you come to the second road to the right after leaving the tube station. This is Park road. Follow the road around to the right walking down hill. 17 is on the left hand side.
BRENT
Hampton House
1 b Dyne Road
Kilburn
London
NW6 7XG
T: 0208 937 4662
F: 0208 937 4610
Kilburn tube, Kilburn High Road over ground,
32, 189, N16, N98
From the station (both) turn right and walk down Kilburn High Road under the railway bridge. Dyne Road is the second road on the right from Kilburn High Road station. Hampton House is the first block in the road on your right. The door is down the side on the right hand side of the building.
CAMBERWELL
"2nd Floor, 7-13 Camberwell Road, Camberwell, London"
t: 020 7 7035288 f: 020 7 274 6556
Tube Elephant & Castle then Bus 12, 35, 40, 45, 68, 171, 176, 468
The office is between Allied carpets and Coral booking shop. As you come down Camberwell road you pass Safeway’s on your Left and then M&S on your right. Get off the bus at this point, continue walking down (short distance) until you reach allied carpets and coral betting shop

CAMDEN
1st Floor, A Block, St Pancras Hospital, 4 St Pancras Way, London NW1 0PE
t: 020 7 5303997 f: 020 7 530 5411
Tube Morning ton Crescent / Kings X & St Pancras Bus 46 / 214
From Mornington Crescent turn right out of station and walk down Crowndale road. Walk across two junctions and at the third should be St Pancras Way. The office is in the grounds of St Pancras Hospital, which is in front of you. As you enter the Hospital site walk pass security/reception and turn right. The first door has an entry phone press button labelled BNA. The office is on the first floor of the building.
From Kings X / St Pancras take a bus in from Pancras road which is the road situated between Kings X and St Pancras stations. (You can walk to the office but it is not a particularly nice walk). Get off at the first stop, which is a request stop. Walk across the zebra crossing towards a park. Continue walking up the road towards the junction. Follow road round to the right and you are now in St Pancras Rd. Follow as above from this point.
EALING
24 New Broadway, Ealing, London W5
t: 020 8 567 8797 f: 020 8 579 4854
Tube Ealing Broadway
Bus 83. 207, 607, E2, e7, E8, E10
From Ealing Broadway tube walk down towards the town centre and traffic lights. Turn right and continue walking along the road passing the shopping mall on your left and monsoon, HMV on your right. At the next junction cross over towards the church and walk pass the church. Keep walking until you reach Café Uno. The office is upstairs on the first floor.
EALING GHC
12a The Mall
Ealing
London
W5
T: 0208 579 9869
F: 0208 566 4736
Tube Ealing Broadway
Bus 83. 207, 607, E2, e7, E8, E10
From Ealing Broadway tube walk down towards the town centre and traffic lights. Turn left walking pass Nat west bank towards Ealing Common. Keep walking past Ealing sports shop, Kentucky frid chicken until you reach a dry cleaners. The office is next door.

GUY’S & ST THOMAS’S
Nurse Bank
The Colonnade
Guy's Hospital
St Thomas's Street
London
SE1 9RT
t: 020 7 955 2919 f: 020 7 955 8824
Tube London Bridge
Bus 21, 35, 40, 133, 381
From London Bridge follow signs for Guys Hospital/St Thomas’s Street. As you come out of the station you can see a small car park to the left on the other side of the road. Walk towards this and through it towards an entrance of the building in front. This is the Hospital and the entrance is for the colonnades. The office is on the right just as you enter into the colonnades.
HAMPSTEAD
5a Heath Street, Hampstead, London
t: 020 7 435 3881 f: 020 7 431 8846
Tube Hampstead
Bus 210, 268. 46
From the Hampstead Tube walk diagonally across the crossroads. This is the flat part of Heath Street. Keep walking until the last shop on your right, which should be hairdressers. The office is on the first floor above the hairdressers.
HARROW
Westbury House, 23 – 25 Bridge Street, Pinner, HA5 3HR
T: 0208 426 1717
F: 0208 861 5898
Tube Pinner
Buses H11 H12 H13 183
From the tube walk down the hill and turn right.across the zebra crossing towards Woolworths. With Woolworths on your left walk up the hill. The office is just past boots on your left.
HENDON
16 Watford Way, Hendon, London
t: 020 8 202 8112 f: 020 8 202 4693
Tube Hendon
Bus 113, 143, 186, 326
From the tube station turn right and walk up the road. The office is about 50 yds up on your right on ground level.

ISLINGTON GHC
Top Floor
Antonia House
262 Holloway Road
Islington
N7 6NE
T: 020 7619 9079
F: 020 7619 9084
Tube Holloway
Bus
Turn left out of tube, walk up to shell garage and the office is directly opposite
KINGSTON
Ground Floor Offices, Kingstons house, 15 Coombe Road, Kingston, London
t: 020 8 546 5693 f: 020 8 541 5761
Train Norbiton Mainline Station
Bus 485, 511, 512
From Norbiton Station Walk down the hill (Coombe Road). The office is a short distance on your right hand side on the ground floor of Kingston House.
LEYTONSTONE PRIMROSE
Unit 2, The Office Village, Stratford, London" E15 6EA
t: 020 8 556 7047 f: 020 8 556 7628
Tube Stratford.
Wlak out of the tube station and across the bus station towards the shopping centre. Walk through the shopping centre. When you exit turn right and walk between the shopping centre and the church. As you go pass the church take the path that goes through the church gardens. You should be able to see a dark red bricked building which is BNA. Cross the busy road junction (Straight ahead and then to the right and then turn to the left and walk towards the building. BNA is on the 3rd floor

MARBLE ARCH
3rd Floor, 443 Oxford Street, London
t: 020 7 629 9030 f: 020 7 629 8286
BOND STREET / MARBLE ARCH
Bus 6, 7, 10, 12, 13, 15, 23, 73, 74, 94, 98, 113, 137, 139, 159, 189.
From Bond Street Station turn left into Oxford street and walk up towards Selfridges (large department store with columns outside), which will be on your right. Opposite Selfridges is a small Boots the Chemist. Next to Boots on the right is a brown door. BNA is on the 3rd floor. Entrance is by Buzzer.
From Marble Arch station walk down Oxford Street until you reach M&S and then Selfridges, both on your left. Cross the road to the small Boots the Chemist – follow as above.
PINNER GHC
Westbury House, 23 – 25 Bridge Street, Pinner, HA5 3HR
T:0208 868 7727
F:0208 868 4240
Tube Pinner
Buses H11 H12 H13 183
From the tube walk down the hill and turn right.across the zebra crossing towards Woolworths. With Woolworths on your left walk up the hill. The office is just past boots on your left.
SHEPHERDS BUSH GHC
Unit 1a Woodstock Studios
36 Woodstock Grove
Shepherds Bush
London W12 8LE
T: 020 8762 0764
F: 020 8743 4333
Tube Shepherds Bush
From the tube station walk across the road towards the shopping centre. Turn left towards the main roundabout. About 10 yards from crossing the road are some steps to the right. Go down these then follow the road that forks to the left. At the bottom of this short road are some green gates. You need to buzz the office to let you in.

HOW TO FIND THE BRANCHES

GOLDSBOROUGH
Ealing
24 hour care members are entitled to a 2 hour break without cover from us – the family or friends supply this.
GOLDSBOROUGH ON CALL INFORMATION & EMERGENCY CARERS GUIDELINES
Information you will receive
· 1-2 months
1. A rota printed from Heartbeat
2. Members Database
· DAILY
1. Handover sheet with messages on
2. Immediate availability
3. Unassigned visits with the changes written on (This will represent any changes to the fixed rota)
4. Print out of clients not receiving care or a specific visit for various reasons.
IMPORTANT NOTES
· It is very important that all visits are filled and a member sent even if the client protests at a change in name. - We will incur a £50 penalty for a no show, which can influence the success of the contract.
· All communication must be documented especially when a member is turned away
· All members should be encouraged to contact us if they are running, unable to gain access or are unable to do the visit
PROBLEM SOLVING OF UNCOVERED VISITS
In the event of a ‘no show’ or a cancellation the process in sending a member should be as follows.
More than half an hour to the visit time.
Try the availability and carers who normally cover the client(s).
Half and hour or less than half an hour till the visit.
If you do not know of anyone who will do this from the availability then the emergency carers can be contacted.
A client asks the name of a replacement carer
If you are sure there is a member booked but are unaware of their name, the emergency carers could be contacted to go to the client to do a ‘spot check’ and if the replacement carer is not there to do the visit themselves.
EMERGENCY CARERS
EALING
(to be updated)
PINNER
ISLINGTON
BARNET
SHEPHERDS BUSH
These carers should not be used as the first point of call as there is a limit as to the amount of work they can carry out at anyone time. They are primarily around for the morning visits
IF YOU STILL ARE HAVING PROBLEMS PLEASE CALL THE MANAGER ON CALL WHO WILL ADVISE YOU AND CAN CONTACT A MEMBER OF THE DAY TEAM FOR HELP

USEFUL NUMBERS
ISLINGTON
Drayton 0207 527 8874
Archway 0207 527 7564
Colshot
Hospitals in the local area
Whittington
UCH
Middlesex
BARNET
Enfield Social Services 020 83666565
Haringey Social Services 020 84890000
Barnet Social Services 020 83592000
Hospitals in our local area
Barnet General 020 82164000
Royal Free 020 77940500
Northwick Park 020 88643232
All the live clients on Heartbeat are now the current service recipients, I
am working my way through the care workers to ensure those marked as live
are currently working.
PINNER
Hillingdon
PDT team older people Ruislip/Uxbridge 01895 250111
Pembroke Centre and Mead House 01895 272626
Ealing 0208 579 2424
Hertsmere SS Emergency Duty team for :- 01923 471400
Watford SS
Three Rivers SS
Bushey SS
Hertsmere SS
Harrow SS emergency Duty Team 0208 424 0999
SHEPHERDS BUSH
Acton Hospital 0208 383 3150
Central Middlesex 0208 965 5733
Charring Hospital 0208 383 0000
Ealing Hospital 0208 967 5000
Cromwell Hospital 0207 460 2000
Hammersmith Hospital 0208 383 1000
Northwick Park Hospital 0208 864 3232
0208 869 2030
Queen Marys Roayl Free 0207 431 4111
Royal Free Hospital 0207 794 0500
RNOH Royal national orthopaedic Hosp 0208 954 2300
St Marks Hospital 0208 235 4000
West Hampstead Day Hospital 0208 208 1612
West Mid Hospital 0208 560 2121
Queen Charlottes and Chelsea Hospital 0208 383 1111
BKCW mental Health 0208 846 6644
Brent Kensington Chelsea & Westtminster MH 0207 266 6000
Community Mental Health Team 0208 968 1728
North west London Mental Health 0208 459 3562
Chiswick Lodge Riverside Mental Health 0208 746 5566
0208 746 5888

GOLDSBOROUGH SURREY QUAYS
SOUTHWARK social services
020 7525 5000
Block contract: 3500 hours per week:
Divided into North and South.
There is two branch staff willing to be contacted in case of any problems. Please call EHS Manager for advice first.
EVERY CALL MUST BE LOGGED (However simple the call is) and FAXED back to Surrey Quays. This is part of the contract requirements, as a report has to be sent weekly giving details of calls received out of hours. Please use the message sheets to ensure all information is provided

NAME OF SOCIAL SERVICE
EMERGENCY TEL NUMBER
SPECIAL INFORMATION INCLUDING POLICY ON GAINING ACCESS
ALARM SCHEME
0208 693 9023
BRENT CARE AT HOME
0208 863 5250
CAMBERWELL LAMBETH
0207 926 1000
CAMBERWELL SOUTHARK
0207 525 5000
CAMBERWELL LEWISHAM
0208 695 5000
CAMBERWELL GREENWICH
0208 856 1116
EALING Acton Social Services
0208 579 2424
EALING Hillingdon Social Services
01895 250695
EALING Ealing Social Services
0208 574 2444/ 0208 967 5370
EARLS COURT Kensington and Chelsea
0207 937 5464
EARLS COURT Hammersmith and Fulham Social Services
0208 748 3020
HAMPSTEAD Mental Health HIV & Substance Misuse Services, Camden Social Services Room 117 79 Camden Road LONDON NW1 9ES
0207 278 4444
HAMPSTEAD Community Learning Difficulties Team Camden Social Services Bedford House 125-133 Camden High St LONDON NW1 7JR
0207 278 4444
HAMPSTEAD Care Management Team Westminister Commissioning & Development Unit for People with Learning Difficulties. Roman House 24 Greencoat Place LONDON SW1P 1DX
0589 130488

HARRINGAY social services
020 8348 3148
HENDON
HARROW Brent Social Services(Elders) 13 Broudesburry Road London NW6
0208 937 4058/7
HARROW Adult Disabilities Fieldwork 36 London Road Wembley London HA9 7SS
0208 937 4058/7
HARROW Mental Health Fieldwork 36 London Road Wembley London HA9 7SS
0208 937 4058/7
KINGSTON
0958 232763
LEYTONSTONE (Hackney)
0207 241 3198
LEYTONSTONE (Leytonstone)
0208 555 0542
LEYTONSTONE Outward Housing
SEE NURSING HOMES
MARBLE ARCH Social Services Tower Hamlets Cheviot House 227/233 Commercial Road E12
0207 364 2762
MARBLE ARCH OT Care Manager Roama House 24 Greencourt Place London SW1P 1DX
0207 641 3946
Social Services Middlesex Hospital
0207 380 9065
MARBLE ARCH Jonathan Tindall
0207 926 4649
MARBLE ARCH Bathing Services for City of London Domiciliary Services Corporation of London Social Services Milton Court Moorlane London EC2
0207 332 1217
RICHMOND
0208 744 2442
Try 0208 891 7600 / 1411 or 0208 894 5544 or 0208 948 1212
WIMBLEDON (Merton)
0208 545 4528
Try 0208 543 2222

INTERMMEDIATE CARE SCHEME – BRENT CARE AT HOME
(Government initiative) Aim – To relieve winter pressures, thus this will prevent patients going in to hospital or aid patients to come out of hospital earlier. This will network all services. (District Nurses, O.T.’s and community rehabilitation team who will do a 6-week program to bring the patient into mainstream)
Collaborate Care Team (CCT) at CMH and Rapid Response team (RRT) at NWP Hospital still operate.
Hospitals Contacting the Hospital discharge team
All hospitals in the BRENT area this may include fringe Hospitals such as Chelsea and Westminster, St Mary’s and Royal Free.
Patients eligible to receive care
Any person who is a resident in the Brent area.
Carers
Carers will be known as ‘Intensive home care bridging team’. They will provide 7 days service. There will be hopefully approximately 4 on at any one time. Responsibilities are to assess the patient, escort them home and to assess t he situation at home, and the needs. If care is needed and there is no carer available they will do the shift. They will be salaried.
These carers will hold a higher level of responsibility than the standard carer. Care will be more intensive as there will be a higher need for personal care.
Co-Coordinators
There will be one co-ordinator on however t he position will be divided between two people. The hours of work will be 0900 – 1700 hours 7 days a week.
Out of these hours it will fall on the Brent Care at home, home on call.
The process
Hospital ward
Social Worker
Brent Co-Coordinator Contacts the Hospital discusses patient and assess care.
Senior carer Refuse Patient and unsuitable for early discharge
Goes to patient in Hospital and assesses the situation
Escort patient to
Patient’s home nursing Home contact N.O.K. Hotel Ward
(assess situation (Beds bought to CMH (to be
again for level of decant patients in confirmed
care needed - if necessary(24 hour)
For the mental and physical mental health patients there will be two beds purchased 2 at Kenbrook Nursing Home (Physical), and 2 at ? (Mental) WINTER TIME ONLY 2 beds at Kenbrook SUMMER TIME ONLY This will change from season to season, year to year. The daily availability of beds needs to be passed to the EDT. You will be made aware of this at handover from the office.
There will be a standard form that will take every one through the process and options. There will also be guidelines to cover queries such as medication etc.
The co-ordinator and senior carer will have at any time the option to refuse the patient if it is not going to be possible to care effectively for the patient.
If there are no carers or senior nurses available the patient will be turned down.
Each patient that is passed to the co-ordinator will require a form filled in and if refused the reason why entered in.
This service will be monitored and measured to assess how effective it is.
It is unknown the extent this service will be used, therefore it is very important all relevant calls are documents and time spent on each individual case recorded.
Please discuss with me any questions you may have.
Update 5.4.02
Brent
USEFUL NUMBERS
HARROW HELPLINE 0208 863 5250
ONE STOP SHOP (town hall) 0208 937 1234
EMERGENCY GAS 0800 111999
Equipment Via the District Nurse or Red Cross
NHS Direct (number for professionals 0208 867 1404 / 1406
Meals on Wheels Kitchens 0208 450 7330
District Nurses (Wembley Hosp) 0208 903 1323
Northwick Pk Hosp 0208 864 3232
Central Middx Hosp 0208 965 5733
St Marys Hosp 0207 725 6666
Kilburn Police 0207 372 1212
Wembley Police 0208 903 1212
Community Careline (agency) 0208 907 4322
Jayes (secondary agency) 0208 364 7797
Plan Personnel ( agency) 0207 821 1944
Telephone lines Mr Patel 07956 926268

Martin
077 4076 5472
Claudette
079 5152 9403
Yvonne
077 8633 5622
Stuart
077 6416 9290
Roserine
077 8633 5623
Pauline
077 4076 5468
Sandra
079 6003 2623
Sonia
079 5644 4058

ANN CARR
079 3911 4983 – MON – FRI

INTERMEDIATE CARE SCHEME
SENIOR CARE WORKERS’ CONTACT NUMBERS
DISCHARGE CO-ORDINATORS

CAMDEN EXTENDED HOURS SERVICE
MAKE SURE YOU ARRIVE ON TIME, IF YOU HAVE A PROBLEM PLEASE CALL TO INFORM EXTENDED HOURS MANAGER
Always check newsletters for other points current one in on call rack and old copies in filing cabinet (A)
Telephone lines must be taken back at 0900 at the weekends. Organise yourself well to hand over on time at 1700 hours
EACH PERSON SHOULD HAVE A FOLDER TO HOLD
· List of wards and their phone numbers
· List of Secondary agencies to be used including telephone numbers for day and on call
· List of all BNA branches
· Pay rates
· List of day staff and their responsibility
The folder should be kept in the Filing Cabinet (A)
IMPORTANT FILES ON TOP OF FILING CABINET (A)
The manager uses these files to prepare accurate information for contract meetings. These include and are all labelled
· Downgrade file – all shifts downgraded must be entered on to the correct forms and filed in this file
· Cancellation file – any cancellations must be documented on the appropriate forms and filed in this file
· On call 2100-0800 – this file is for the entire home on call information to be filed in once you have actioned any problems and inputted all the bookings. Make sure you hand over booking numbers for assignments covered by secondary agencies to the respective agency
FILES IN THE FILING CABINET (A) all labelled
· BLACK lever arch (written handover)– File all written handover sheets including booking sheets
· BLACK lever arch (old availability list) - Old availability sheets – file away once out of date (Sunday)
· Lever arch (hard copies) – all documentation sheets are to be filed here
· YELLOW lever arch - all old staff rotas and memos to be filed here from Extended Hours manager and Camden Trust
ON CALL RACK contains (sections all labelled)
· Current availability
· Message sheets from the evening / weekend shift (to be filed by office staff)
· Members not to be booked into certain areas list
· Current memo’s from Extended Hours Manager and Camden Trust
Next to the rack are 2 hooks for–
· Clipboard to hold all written handover sheets (unfilled shifts) and printouts for the office stay who will file them
· Availability for the following week
PRIMARY CARE DRAWER (Carelink and Primary care)
This contains
· Rotas
· Client details
· Regular members caring for the clients
This should be the place to look for any information relating to carelink and primary care.
ACTIVITY DURING THE WORKING DAY / EVENING
COMMUNICATION
This is an essential part of the service. At all times the wards should be kept updated with the progression of filling the unassigned bookings. Do not leave it till last minute, as this will prompt a complaint against the service. If you are having a problem filling a shift it will give you the opportunity to investigate the possibility of downgrading the booking once all avenues have been explored.
All calls should be documented on either a message sheet, cancellation form and booking sheet. Those calls that do not fit into any of these categories should be recorded in your notebook. Please check that you have actioned all calls before leaving the office.
BOOKINGS
All unassigned bookings will be transferred on to manual booking sheets by the day staff.
All new bookings will be added to these sheets by the on call staff using a separate sheet for Early, late and night shifts for each day. They should include the time and date received and from whom.
All members assigned will be written on the booking sheet with the time of confirmation for member and ward including the ward staff accepting the information.
If they are then inputted onto Heartbeat a tick should be added in the ‘On Heartbeat’ column
Make sure you are aware of the correct shift time and member assigned when giving out information to members or wards
HOME ON CALL HANDOVER
The home on call sheets must be filed away after the information has been imputed on to the computer.
AVAILABILITY
Availability to started on Saturday and completed on Sunday – this will continue to be updated through the 24-hour period over the next week.
TIP when needing a member and calling down the availability ask the members availability for the following week.
If there are any inaccuracies or changes to be made on the availability please highlight the change with details
QUALITY ISSUES
All quality issues must be discussed with the manager on call to take advice on action to be taken. Details of these issues should be left with the messages in the on call rack.
ADVANCE BOOKINGS
These are in the tray on the mental health desk ext 3993. These should be inputted onto Heartbeat. Any new sheets received should be filed in this tray.
SECONDARY AGENCIES only if you have tried to cover it with a BNA member. You should only contact secondary agencies with no more than 4 hours notice. If you feel you need to contact them with more notice than this please gain approval from the manager on call?
Pecking order of secondary agency usage
BNA FIRST
GROSVENOR SECOND
LPNS THIRD
OTHER AGENCIES LAST
PASS ALL MESSAGES ON AND ENSURE IT IS ACCURATE
Members to wards, wards to office, wards to members etc
DOCUMENTATION AND COMMUNCIATION IS VERY IMPORTANT
THE END OF THE SHIFT
WHAT TO FAX
FROM OFFICE TO HOME ON CALL
· Assigned sheets.
· Booking sheets with the unassigned shifts (the unassigned shifts should be copied onto a booking sheet and faxed to the home on call with any new requests
· Downgrade report
· Message sheets
· Cancellation report
FROM OFFICE TO EXTENDED HOURS MANAGER Daily
· Bookings sheets
· Cancellation sheets
· Message sheets
After you have faxed make sure you attach the information on to the blue clip board
FROM HOME ON CALL TO OFFICE ON CALL
· Booking sheets filled in fully including the name of the person on the ward taking the members name
· Downgrade report
· Cancellation report
· Message sheets
· Activity report (if not daily at the end of the week – this is also to be faxed to Christine Mace)
· It is very important all new booking requests that come in after the assigned booking report is printed must be documented on a booking sheet and faxed to the home on call
CALL FORWARDING /DIVERTING TO HOME ON CALL
TO CALL FORWARD
1. Press call forward
2. Press number to divert to (e.g.3993)
3. Press call forward
4. A diamond should appear in the middle
TO DIVERT
1. Press call forward
2. Dial 9 and then the telephone number to divert to (e.g. 01628 478284)
3. Press call forward
BEFORE LEAVING THE OFFICE
Please check
· There are enough spare documentation sheets
· There is paper in the fax machine
· The desk is clean and tidy
· All washing up has been done and put away
· All lists are put back in the correct place
· The call forwards are going to ext 3993. (All telephones should have a diamond displayed)
· PLEASE NOTE
· It is easy for the call forwards to form a circle
· e.g. 3996 – to - 3997 – to - 3998 – to - 3995 – to - 3996
· The telephone line is diverted to the home on call by ringing 0207 530 3993 from any phone in the office to confirm you are speaking to the home on call before leaving.
· Windows are closed
· Doors are locked
CAMDEN AS A BUSINESS
Camden is reliant on its existence from members and the wards and approval of the efficiency of the 24-hour service.
For every member assigned Camden receives an income. For every secondary agency member assigned Camden does not receive an income and should a certain percentage of secondary agency personnel be booked Camden will incur a heavy penalty, which in turn will affect the continuing of the contract. Without a business this ultimately affects the jobs in the office.
It is therefore important as a business that at all times BNA members are placed in the bookings.
IMPORTANT TIPS
Anyone working a night cannot work a late neither can anyone working an early work a night
If a Member from another branch wants to work via Camden and accepts a shift, (they have also informed you that they have worked at Camden before), and you cannot find them on the system, you must explain to them that in order to pay them we need to know the branch they are registered with (owning branch) and have them shared in order that they can be assigned to the shift. If the office concerned has not got access to HB but can confirm they are a current member and able to work you can book them into the booking but you MUST leave this as a message for the day staff to action.
DO NOT BOOK A BNA member into a shift if it can not be proved that they are a BNA member
When do you go out for a secondary agency member?
It varies and depends on the situation. But always try the BNA members first and Central on call. Always call all the members on the availability sheet. I recommend going to a secondary agency as a last minute action, however there may be occasion for difficult booking you will need to them earlier. Always check with the Manager on call
Can I rebook an agency nurse at the wards request?
No. You must use a BNA member first. If there are no BNA members then you can book a secondary agency nurse.
A member was booked but the ward did not require them when they arrived. The ward accepts it as their responsibility, and the member wants compensation. It is a Trust and BNA policy with this contract that 2 hours are paid only. If after you have explained the policy to the member they are unhappy, DO NOT ask the member to contact the office, but take their number and say we will ask someone to call them. Then contact the manager on call. Document this down on a message sheet.
IF you assign a member to a booking and you realise this had been done by the home on call to which you had missed the information by accident, make sure you cancel the member and inform the ward about the situation.
DO not ask members to call the branch Inform them that you will take the details and leave a message for the branch to call them in the morning – (co-ordinator not the manager).
Cancellation fees are for 2 hours either way however if it arises try and find an alternative booking instead. If they turn the alternative booking down then they are not entitled to a cancellation fee.
SYNOPSIS OF PROBLEMS
Any messages from the day time staff should be actioned as soon as possible (make them priority)
Document everything – shift requests all details including the names of the staff on the ward giving and receiving details.
Cancellations should all be documented and actioned (in the case of a member cancelling It may be easier to transfer the booking needing replacing to the booking sheets)
Messages always state the time and date and who you are speaking to and contents of the conversation
When a ward requests a shift make sure they do not have an outstanding shift which may result in a double up
On the booking sheet ensure it is clear if you have entered the booking on to the computer
If you are unable to cover the booking with the correct grade / sex you must document who agrees to the downgrade or change of sex requested.
CARELINK
Tel 0207 530 3521
Fax 0207 530 3523
Bleep holder 0700– 2200 mon-sun 0789 999 4704
This can be found as an establishment on the H/B system. Carelink is supplying the social services in the Camden are with carers. They also provide for long term and palliative care. They are situated in the Bloomsbury day Hospital. If you are unable to contact any of the above please speak to the night nurses (see next section). When booking a carer for this service please find out as much information as possible. All the information and the carers name will have to be faxed to the home on call and on call manager. Always assign a female carer for a female client. Out of hours the name of the member booked should be handed to the bleep holder.
A&E bookings Whittington and Hospital
We can only supply the liaison team for the Waterlow unit who is making assessments at the A&E unit Whittington. Any other clients at this hospital will fall under the Hampstead branch unless out client is an impatient on one of the medical wards. In this instance a staff member of the Camden and Islington Trust will make the request. For example a staff nurse from Fortismere ward at St Lukes may request a member for a patient being cared for on a Whittington ward.
A&E bookings UCH and Hospital
We can only accept requests from the A&E East side NOT A&E WEST. There is a link between A&E east and the Huntley Centre. (Please note that any member banned from Huntley Centre is not to be booked into the A&E East. A request for a member booked by Camden and Islington BNA must come from the MHLT (Mental Health Liaison Team) This can be for an RMN or HCA. When and if this patient is transferred to a general ward the member will be paid for the shift in which they transfer the patient, however any subsequent bookings will not be paid via Camden. They will need to be requested via the LPNS agency who hold the contract for the general side at the Hospital– the wards are responsible for payment for any requests on this side. THE MHLT can request a member for the ICU ward which is above the A&E unit.
ACCOUNT CODES
All the cleints have an account code. If you have request and not sure if they are our cient, ask for the account code/number.
This will be a series of 4 digits ending in either 1394 NRG.
For example Rochester ward is 1RRC 1394 NRG.
The caller if unsure where to find the information can look on the exchequer services
TIMESHEETS
Must be stamped and signed by the timesheet authoriser and the account code added. Any changes to the timesheet must be initialled by the authoriser.
All secondary agency nurses should bring their own time sheet and obtain the yellow copy of the NHS timesheet as their receipt.
All BNA members need only use the hospital timesheet except for Carelink where a BNA timesheet should be used as well (Secondary agency nurses should supply a time sheet from their own agency.
AT ALL TIMES MEMBERS SHOULD ACQUIRE A COPY ONCE SINGED
Timesheets must be put into the time sheet box no later than midday Monday. Timesheet box is in the security office.

GUYS AND ST THOMS’S
When a member works at G & T it is advisable for the member to put the TOP copy of their time sheet in the BNA Boxes outside the BNA offices.
Timesheets must be received by midday on Monday to be processed that week.
The timesheet must be fully completed and must contain
Cost code stamp
Booking reference number (obtained from the ward)
Signed by the Ward and member
Corrections countersigned
BNA number and branch you are registered with.
A Pink sheet must not be used
Timesheet boxes
Guys
Lower ground of the north wing towards the exit
BNA office the colonnade
St T
Next to lifts North wing
Next to lifts Lambeth wing
BNA office Governors Hall Basement

TIME SHEETS REQUIREMENTS
Whittington Pink Hosp timesheet
Royal London White & Yellow Hosp timesheet with cable booking reference on
St Bart's White & Yellow hosp timesheet
cable booking reference on
Guys leave top copy in BNA box
St Thomas’s Leave top copy in BNA box
Camden and Islington White timesheet
RNOH Hospital timesheet

ALL MEMBERS MUST RETRAIN A COPY OF THEIR COMPLETED TIMESHEET
TIME SHEETS MUST BE DELIVERED BY MIDDAY MONDAY FOR PROCESSING THAT WEEK

NOTES

NOTES

NOTES

Produced by
Christine Mace
Extended Hours Manager (LONDON)

COMMON PROBLEMS
Double bookings
If two members arrive for the same booking, the person that is on the booking sheet should be kept and the other sent home, however if it is in a hospital check to see if the hospital need a nurse of the particular grade elsewhere.
You can find out when each was booked and by whom, but do not commit yourself to any compensation as you are not aware of the conversations had by the persons booking the shift.
No name on the booking sheet
Find out from the members who and when they were booked. Check with the client what information they have. I would ad- vise that you accept the information from the client first and if that is not clear keep the member booked first by the informa tion they give you.
Both names on the booking sheet
Check the details of the time and name of person requesting the booking. Discuss this with the ward. It is probably a ward error and they will be liable.

MA CENTRAL
BOARD ONE
Marble Arch
Hampstead
Leytonstone
REGULAR CIENTS
Royal Brompton
Whittington
Holly House
WORTH CANVASSING as well as the above
Hammersmith Hosp
UCH
St Bartholomew's
Royal London
Roding Hospital (BUPA(
Charring Cross
Harley Street Clinic
Ling Georges Hospital
London Independent
London Clinic
BOARD TWO
Hendon
Harrow
Ealing
REGULAR CIENTS
Royal National Orthopaedic
Northwick Hospital
Chase Farm Hospital
WORTH CANVASSING as well as the above
Clementine Churchill
Bishopwood
Central Mid
Bishopwood
Ealing Hospital
West Mid
Finchley memorial Hospital
Garden Hospital
Harefield Hospital
North Middlesex Hospital
BOARD THREE
Camberwell
Wimbledon
Kingston
REGULAR CIENTS
Kingston Hospital
Kings college Hospital
Dulwich Hospital (part of Kings)
Greenwich Hospital
Queen Mary’s Hospital
WORTH CANVASSING
Blackheath Hospital
Tolworth Hospital
Teddington Memorial Hospital

TO USE ME

Queen Marys Roayal Free
23 East Heath Road
Hampstead
London
NW2 0207 431 3111
St Marks Hospital
Northwick Park
Watford Road
Harrow
London HA1 0208 235 4000
West Hampstead Day Hospital
85—87 Fordwych Road
London NW2 0208 208 1612
BKCW Mental Health Trust
5 Collingham Gardens
London SW5 0208 846 6644
Brent Kensington Chelsea & Westminster Mental Health
209 Harrow Road
London W” 0207 266 6000
Community Mental Health Team
81 Barlby Road
London W10 0208 968 1728
North West London Mental Health
Belvedere House Day Hospital
341 Harlesden Road 0208 459 3562 / 459 5020

.

SURREY QUAYS
1st Floor
Unit 9, Tavern Quay Business Centre, Rope Street, Surrey Quays, SE16 7 TX
t: 0207 740 1169
f: 0207 740 1322
SURREY QUAYS / CANADA WATER TUBE 1,47, 199, 381, 188 buses (199 goes direct to the office)
From CANADA WATER walk across the shopping centre car park and past Tesco's to the bus stops. Turn left and walk under the foot bridge towards the river. Walk around to the right of the river (It is a sort of loch). Past the houses. You will see a sports centre in front of you. The Offices are on the right of the sports centre.
From SURREY QUAYS exit out of LOWER ROD EXIT, turn right and cross over to Barclays bank. Turn left into Plough Way and walk up this road until you come to a road on the left called Sweden Gate. The office is here on the corner of Sweden gate and Rope street.
WIMBLEDON
115 Kingston Road, Wimbledon
t: 0208 542 9949 f: 0208 542 5210
WIMBLEDON STATION / SOUTH WIMBLEDON TUBE
From Wimbledon station turn left and proceed down the High street. When you approach the Cinema and then the Large NCP car park turn left down Palmerston Road. Continue down this road until the road meets Kingston Road. The office is the large blue block literally on the corner.
From South Wimbledon turn left and proceed down Kingston Road. As you approach a Chinese takeaway you will see a large blue office directly opposite. This is Wimbledon BNA.

GOLDSBOROUGH BROMLEY
Garard house
2-6 Homesdale Road
Bromley
Kent
BR2 9LZ
Telephone 0208 466 7999
Fax 0208 466 8542
Branch 260
Data base Gold_Bromley
3500 hours per week
BROMLEY social services Block contract 3 areas Bromley, Bickley and Orpington
GREENWICH (Bexley and Lewisham Spot purchase
PRIVATE PATIENTS
DO NOT CALL THE MEMBERS BETWEEN 2200 and 0700 Hours.
We are not obliged to take any new cases at the weekend.
Help with ‘Live in’s’ call Croydon GHC 0208 680 0667
Community careline can be contacted for help they can also access the social worker who can access the computer system for all clients

Emergency contacts:
Kathy Grafham Branch Manager 07801 297015
Stephanie Richardson Field Manager Area 1 07718 656973
Bromley Social Services
Community Alarm k/a Carelink 020 8466 0046
020 8313 4979
Emergency Duty Social Worker 020 8464 4848
DN’s Orpington area
(messages picked up 09.30am & 16.30pm) 01689 822319
Summerlands Lodge, Wellbrook rd, Orpington
entry system to block is code 4088 call
Robert Whyte House, Oldfield Rd, Bickley
Warden’s number 020 8467 8664
Greenwich Social Services
Community Alarm 020 8856 0816
DN’S Greenwich 020 8319 3416
Emergency Duty Social Worker 020 8854 8888
Lewisham Social Services
Community Alarm K/A Link Line 020 8690 0440
Bexley PCT
Emergency Duty Social Worker 020 8303 7777
GHC Bromley On-Call Information Continued:
Local Hospitals
Bromley main hospital Bromley 020 8289 7000
Linked hospitals Orpington 01689 814000
Farnborough 01689 815000
EMDOC (Emergency Drs. On Call) 01689 898996
Bexley Area
Takes overflow from Bromley
Queen Mary’s, Sidcup 020 8302 2678
Lewisham Hospital
Also takes overflow from Bromley 020 8333 3000
Greenwich Area
Queen Elizabeth,Woolwich 020 8836 6000
Bromley Care Link are very helpful. They can access the Boroughs main data base for NOK etc. even if client not on their alarm system via Duty S/W.
General Information
Frequent client callers
Mrs Rita Marrow - 7 Munnery Way Orpington
Adrian Howe - 1 Andrew Wells House, Plaistow Lane, Bromley
Joan Brock - 2 Stirling Drive, Orpington
Bromley Block Contract information
upto 5 hours emergency care can be authorised by Contract Manager (Branch Manager) per client during out of hours (needs to be justified).
With exception of occassional single visits, care can only be cancelled through Care manager S/S, during normal office hours.
Must provide all visits booked unless client wishes to cancel, cannot advise no one to cover visit.
No obligation to provide out of hours emergency care, but do if possible providing S/S have assessed first.
Greenwich Spot contract
Area is widespread, care workers do not travel from Woolwich, Plumstead, Charlton, to Blackheath, Greenwich or Eltham or Sidcup or Bromley and visa versa.
Live ins
Currently have 3 Live in clients:
Mrs Sears - Orpington, - Emelina, long term care worker
Mrs Lake, Orpington, - Judith, long term care worker
Mrs Knight - Chislehurst, Bola Sannes/Agnes Butasi alternate 2 weekly.
Each have 2 hour daily breaks when client can be left alone.
Mrs B Hutton - formerly live in, now has night sleepers x 7 days 22.00 -08.00am, Constance Manda long term care worker.
Each have 2 hour daily breaks when client can be left alone.
Mrs B Hutton - formerly live in, now has night sleepers x 7 days 22.00 -08.00am, Constance Manda long term care worker.

BRENT
If a client is discharged from hospital back to Brent care at Home, the ward must give us 48 hours notice.